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2025-06-182024 Annual Report available in English - including article on the Children’s Division’s talks with children during monitoring visits
In the Parliamentary Ombudsman’s Annual Report, which has just been published in English, one of the articles is about how the Children’s Division conducts interviews with vulnerable children and young people in connection with monitoring visits. Including particularly how to build an informal and safe setting for a talk with a child or young person you have not met before.
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2019-06-06
Partnership support for Ombudsman to improve Vanuatu Prisons
The Vanuatu Office of the Ombudsman has built expertise to conduct prison inspections through a learning exchange with the New Zealand Office of the Ombudsman. The workshop was funded by the Government of Australia and New Zealand Office of the Ombudsman with technical assistance provided by the United Nation’s Development Programme (UNDP).
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2019-08-29
Family failed by Trust’s decision to remove specialist care
Gloucestershire Care Services NHS Trust failed in its duty to provide good clinical care for a boy with a life-threatening condition, an investigation by the Parliamentary and Health Service Ombudsman (PHSO) has found.
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2020-05-05english-report-on-npm-visit-to-reception-and-accommodation-centers-pournara-and-kofinou
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2020-08-27
London man has to give up job after council houses him in Birmingham
A man had to give up one of his jobs because he was given accommodation in Birmingham – leaving him with a three hour commute. An investigation by the Local Government and Social Care Ombudsman has found London Borough of Merton at fault because it did not take into account the man’s employment status when making the offer of accommodation so far away.
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2025-02-21
Good Administration: made simple
Judge Emeritus Joseph Zammit McKeon, the Parliamentary Ombudsman of Malta, shares his thoughts on whether the core principles stipulated in Art 41 of the Charter of Fundamental Rights of the EU should also be applicable to domestic matters and/or disputes between persons and the public service and/or public administration in Malta.
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2020-09-21
Administrative fines for not wearing face mask or failure to wear it properly are acquiring a punitive nature
The conduct of the police with regard to fining persons for not wearing a mask or failure to wear it properly and their apprehension to police departments become concerning and, from a systemic point of view, result in incorrect developments.
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2020-05-06
Ombudsman Commission urges State Entities to maintain reliable services amidst COVID-19
The Ombudsman Commission is urging all essential State Entities to maintain reliable services to the people of Papua New Guinea during this 14 day State of Emergency Period to contain any possible spread of the Coronavirus (COVID-19).
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2019-04-08
Annual contacts to Ombudsman of Iowa exceed 5,000
Contacts to the Iowa Office of Ombudsman in 2018 reached their highest number in 17 years, according to an annual report released today. Letters and calls from inmates in Iowa’s county jails and their families increased most dramatically – the office fielded 68 percent more jail complaints last year than in 2016. Managed Medicaid complaints held steady after a massive influx in calls from patients and providers in 2017. In sum, complaints, information requests, and special projects in 2018 totaled 5,178. This is more than a 5 percent increase from 2017 and a 29 percent increase since 2013.
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2018-07-26
Resolving complaints to the Ombudsman early
In late 2016, the Victorian Ombudsman created an Early Resolution Team which identifies matters that can be resolved informally, focusing on practical outcomes. The team now handles about 85 per cent of approaches to the Ombudsman, closing most within 30 days.
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2021-04-16
Statement: IOI calls for immediate election of Polish Commissioner for Human Rights according to international standards
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2019-10-01
FRA Report - Righst in practice: Access to lawyer in criminal proceedings
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2021-07-30
Protecting Human Rights in Prison while Preventing Radicalization Leading to Terrorism or Violence – A Guide for Detention Monitors (July 2021, Authors: OSCE-ODIHR & PRI)
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2020-04-06
COVID-19 pandemic - urgent steps needed to protect the rights of prisoners
Council of Europe Commissioner for Human Rights Dunja Mijatović calls on member states to safeguard the rights and health of all persons in prison during the COVID-19 pandemic. Convicted prisoners and persons on remand are among those most vulnerable to viral contagions as they are held in a high-risk environment: in general, detention facilities are not adapted to face large-scale epidemics, and the basic protective measures such as social distancing and hygiene rules cannot be observed as easily as outside, exposing prisoners to greater health risks.
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2020-05-08
Concept Note: Expert Seminar on Artificial Intelligence and the Right to Privacy
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2021-07-20
Croatian Ombudswoman's Special Report on the Right to a Healthy Life and Climate Change is now available in English
The Croatian Ombudswoman’s Special Report on the Right to a Healthy Life and Climate Change in the Republic of Croatia in the Period 2013-2020 submitted to the Parliament this February demonstrates the interconnections between environmental protection and human rights, provides an evaluation of the level of the implementation of the right to a healthy life as guaranteed by the Constitution of the Republic of Croatia and presents an analysis of the issues related to the protection of air, water and soil, light and noise pollution, non-ionizing radiation emitted by mobile telecommunications stations, sustainable waste management and climate change.
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2020-01-24
Plans to expand human rights activities of Public Defender of Rights
The Office of the Public Defender of Rights has launched a four-year plan focused on human rights protection. The plan will allow the Ombudsman to focus even more strongly on particularly vulnerable groups, such as children, people with disabilities and people whose freedom has been restricted.
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2019-06-12
Western Australia Ombudsman requested to develop Reportable Conduct Scheme
The Western Australian Ombudsman has been requested by the Western Australian Government to plan and develop a Reportable Conduct Scheme. The Scheme arises from a five-year national Royal Commission into Institutional Responses to Child Sexual Abuse.
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2020-04-20
Ontario Ombudsman: Our service to citizens during the coronavirus emergency (April 2020)
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2019-11-04
The government is becoming invisible to citizens, but remains responsible
National Ombudsman Reinier van Zutphen closes a year of exploration on 31 October with the conference "Who will participate? Citizens and government in 2030?" Prime Minister Mark Rutte was one of his discussion partners during the congress. Irish Ombudsman and IOI President Peter Tyndall led two workshops on cooperation between ombudsman organisations. With 450 participants, the conference was a success.