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2019-12-03Provincial Ombudsman Khyber Pakhtunkhwa visited International Ombud Expo 2019
The first ever International Ombud Expo 2019 was hosted by the Public Complaint Commissioner of Nigeria at Abuja from 28-31 October, 2019. The Provincial Ombudsman Khyber Pakhtunkhwa, Aqal Badshah Khattak, was invited as Lead Speaker for the event.
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2019-12-12
The Québec Ombudsman's Highlights of 2019
The Protecteur du Citoyen du Québec has just released a newsletter with the Ombudsman´s highlights of 2019. These highlights start with the 50th birthday of the Québec Ombudsman, which the institution celebrated on 1 May 2019. Apart from that, the newsletter includes different examples of the last year´s activity of the Ombudsman.
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2019-03-27
Personnes handicapées: la majoration de l’allocation ne sera plus perdue
Dans certains cas, l’administration accorde une allocation plus élevée lorsqu’elle constate que l’état de la personne handicapée s’est aggravé. Or, les problèmes rencontrés par l’administration dans le traitement des dossiers retardent les examens médicaux et les décisions.
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2019-12-11
Office of the Ombudsman shines at International Ombud Expo
The Office of the Ombudsman took part in the 1st ever International Ombudsman Expo at Sheraton Hotel in Nigeria’s Capital, Abuja under the theme "Extending the Ombud Frontiers: Better Governance and Enhanced Performance".
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2018-02-07Public Services Ombudsman for Wales: Code of Conduct Casebook - Issue 15 (January 2018)
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2019-11-27
Investigation into human resources and pay for elderly care
As Taiwan’s population rapidly greys, demand for healthcare and medical services has been increasing in step, yet human resources for elderly care remain in short supply. To ensure the rights of the elderly, the Control Yuan (CY) launched an investigation to make sure they receive the best care possible.
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2019-11-25
Ombudsman Hong Kong probes LCSD’s regulation of public coaching activities at public swimming pools
The Ombudsman of Hong Kong, Ms Winnie Chiu, has recently announced a direct investigation to examine the Leisure and Cultural Services Department (LCSD)’s regulation of public coaching activities at public swimming pools.
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2019-02-20
Adolescents sans-logement - étude complète
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2019-12-06
High level conference at the occasion of the 15th anniversary of Armenia's Human Rights Defender's Institution
From 26 to 28 of November 2019 a high level conference on the occasion of the 15th anniversary of Armenia's Human Rights Defender's Institution took place in the National Assembly in Yerewan.
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2017-03-23
Queensland Ombudsman: The Redland City Council Defamation Report (January 2017)
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2019-11-14
World Conference / Conferencia Mundial / Conférence mondiale - Financial Support / Aide financière / Apoyo financiero
We are all looking forward to the 12th World Conference which will take place in Dublin/Ireland from 17 to 22 May 2020. Since we know that some IOI members with limited budgets find it difficult to attend this important event, we have decided to offer financial support to those who need it most.
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2019-12-03
South Australia Ombudsman’s 2018-19 Annual Report
The South Australian Ombudsman’s 2018-19 Annual Report was tabled in parliament today. Mr Wayne Lines reported his Office responded to over 4000 complaints about state and local government.
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2019-10-08
Revisiting councils and complaints - Victorian Ombudsman
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2019-12-02
Waka Tangata – issue 3 of the APOR E-news now available
The Waka Tangata APOR E-News includes news and views from integrity organisations in the Pacific and Australasian Region. Issue 3 of the Waka Tangata APOR E-news is now available online.
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2019-07-24
Ombudsman Moldova - Annual Report 2014 - EN
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2019-11-14
Joint annual report of the Netherlands' Ombudsman Institutions
The National Ombudsman of the Netherlands, the Ombudsman for Children and the Ombudsman for Veterans have just published a joint Annual Report 2018. The report includes a number of case studies which illustrate their work.
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2019-12-02
Ombudsman introduces "Progressive and Participatory Public Services Method" through national seminars
The Ombudsman of the Republic of Indonesia held a national seminar entitled "Fulfillment of Public Service Standards in the Context of Progressive and Participatory Public Services (Propartive)" on 27 November 2019 in Jakarta. The event was opened by the Coordinating Minister for Political, Legal, and Security Affairs, Mahfud MD and attended by several Ministers, High Officials, Mayors and Regents.
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2019-11-18
Ombudsman Hong Kong announces results of own motion investigation
The Ombudsman of Hong Kong SAR, Ms Winnie CHIU, announced on 14 November, 2019, the results of an own motion investigation on the notification mechanism and arrangements for imprisoned singleton public rental housing tenants.
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2019-11-13
Exhumations and payments on the side - cemetery worker’s disregard for due process added to burden of grieving families
A former Council employee at the Mildura Cemetery Trust in Victoria, Australia, misused his position for personal benefit and made careless mistakes that distressed grieving families, Victorian Ombudsman Deborah Glass has found. Her investigation looked into allegations about the employee, who worked at Mildura’s Nichols Point and Murray Pines cemeteries from 1993 to August 2018.
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2019-11-04
Update from the Inspector-General of Taxation
It has been six months since Mrs. Karen Payne assumed the position as Inspector-General and Taxation Ombudsman of Australia (IGTO). She now used the opportunity to give an update and show what has happened in those last months.