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2017-01-04NPM Report on the Visit to No.5 Women's Penitentiary Special Facility (Feb. 2015) - EN
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2021-02-24
Putting it Right? How the EU institutions responded to the Ombudsman in 2019
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2025-06-26National Ombudsman releases Annual report 2024: Put Citizens First
A government that truly serves its citizens makes plans that are realistic and feasible. Cabinet plans should never lead to unrealistic or unlawful plans for which others would get the blame if and when things go wrong. That is what the Ombudsmen write in their 2024 Annual Report, which is availiable now.
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2019-02-25
Taking the Ombudsman to the people
Through the Chilungamo Program, funded by the European Union, Office of the Ombudsman has in the previous week carried out a number of activities across the country aimed at ensuring that the capacity of citizens to demand transparency and accountability from duty bearers is enhanced.
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2020-04-22
E-learning module on the right to development (June / Oct. 2020)
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2020-01-09
Free textbooks: Ombudsman recommends extending the measure to all students in need
The Ombudsman, Maria Lúcia Amaral, addressed a Recommendation for legislative amendment to the Minister of Education to extend the free distribution of textbooks to all demonstrably disadvantaged students attending private or cooperative education.
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2019-05-24
Unboxing artificial intelligence: 10 steps to protect human rights
The Council of the Europe Commissioner for Human Rights published a recommendation providing a number of steps which national authorities can take to maximise the potential of artificial intelligence systems and prevent or mitigate the negative impact they may have on people’s lives and rights.
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2020-07-03
National Ombudsman calls on Government to learn from Covid-19 mistakes
The Parliamentary and Health Service Ombudsman (PHSO) is calling on the UK Government to give clarity about its plans for a robust and independent lessons-learned exercise into the handling of the Covid-19 pandemic.
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2021-01-25
Recommendations of the Ararteko for improvement of access to public administration in the pandemic
The Ararteko has issued a report with seven recommendations on the improvements needed in Basque public administration to ensure access to offices and services in pandemic times as well as effective enjoyment of rights and to fight digital exclusion.
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2019-12-02
Ombudsman conferred Compliance Predicate to ministries and local governments
On 27 November 2019, the Ombudsman of the Republic of Indonesia conferred the High Compliance Predicate to the Ministry of Foreign Affairs, the Ministry of Religion, the Provincial Government of Jambi, the Provincial Government of Southeast Sulawesi and also 12 City Governments and 71 District Governments.
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2019-09-24
Commonwealth Ombudsman publishes report on the readiness of Australia to implement OPCAT
Today the Commonwealth Ombudsman, Michael Manthorpe, published a report which provides a comprehensive and contemporary overview of Australia’s readiness to implement the Optional Protocol to the Convention against Torture and Other Cruel, Inhuman or Degrading Treatment or Punishment (OPCAT).
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2021-04-20
Kosovo - Ombudsperson Institution - A compliation of reports addressed to the relevant authorities in 2020 - EN
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2020-07-30
Recommendation on taking the necessary measures to respect the constitutional freedom of assembly
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2021-08-27
Unjust management of debts for supply of electricity and water to members of Aboriginal community of Coober Pedy
The Ombudsman of South Australia (SA) conducted an investigation into the actions of the council as the retailer of electricity and water to Aboriginal community members in Coober Pedy. The Ombudsman concluded that the council inappropriately managed electricity and water accounts and debts in a manner that was unjust, unreasonable, wrong and contrary to law.
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2020-04-14
How to receive the Human Rights Defender’s support regarding domestic violence issues?
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2025-06-26
Ontario Ombudsman - 2024-25 Annual Report - EN
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2025-06-26
Ombudsman Ontario - Annual Report 2024/2025 - EN
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2019-04-11
Ombudsman presents Case Notes 2018 to Parliament
The Parliamentary Ombudsman, Mr Anthony C. Mifsud, presented the Case Notes 2018 to the President of the House of Representatives, the Hon. Anglu Farrugia. This year’s edition, as usual, tries to report cases that are of general interest and represent a good cross-section of the complaints investigated by the Ombudsman and the Commissioners.
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2020-12-15
Ombudsperson calling on public sector organizations to strengthen complaint handling systems during pandemic
As the COVID-19 pandemic continues, the BC Ombudsperson is releasing a new best practice report today aimed at helping public sector organizations deal with complaints fairly, efficiently and effectively.
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2020-05-22
Board of Directors holds first electronic meeting due to Covid-19
On 18 May 2020 the IOI Board of Directors held its annual meeting to identify and discuss projects and priorities for the upcoming membership year. Due to the current Covid-19 pandemic, the Board held its annual meeting by electronic means for the first time and despite the challenge of a wide range of different time zones, 15 out of currently 20 Directors joined the videoconference hosted by the Office of IOI President and Ireland Ombudsman Peter Tyndall.