The Ombudsman of the Republic of Indonesia conferred the High Compliance Predicate to the Ministry of Foreign Affairs, the Ministry of Religion, the Provincial Government of Jambi, the Provincial Government of Southeast Sulawesi also 12 City Governments and 71 District Governments on Wednesday, 27 November 2019, in Jakarta. This survey or assessment of the level of compliance with public service standards this year was carried out on 4 Ministries, 3 Institutions, 6 Provincial Governments, 36 City Governments and 215 District Governments, while the total service products surveyed were 17,717 and the number of service units surveyed were 2,366.
The Chairman of the Ombudsman of the Republic of Indonesia, Prof. Amzulian Rifai stated that in 2019 there would be no more ministries in the Red Zone or low levels of compliance, as well as institutions. At the ministry level, which is still in the Yellow Zone, or the moderate level of compliance is the Ministry of Agrarian Affairs and Spatial Planning and the Ministry of Social Affairs. Whereas at the institutional level, those who are still in the Yellow Zone are the Agency for the Assessment and Application Of Technology (BPPT), the Indonesian National Police and the National Agency of Professional Certification.
An evaluation of the fulfillment of service standard components in 6 (six) Provincial Governments showed that as many as 2 (two) Provincial Governments were included in the Green Zone with the predicate of high compliance, namely the Jambi Provincial Government and the Southeast Sulawesi Provincial Government. While as many as 3 (three) Provincial Governments fall into the Yellow Zone with predicate of moderate compliance and 1 (one) Provincial Government enter the Red Zone or have a low compliance predicate.
Whereas at the city government level, an evaluation of the fulfillment of service standard components in 36 municipalities shows that as many as 19.44% or 7 municipalities fall into the Red Zone with low compliance. As many as 47.22% or 17 City Governments are included in the Yellow Zone with the predicate of moderate compliance and 33.33% or 12 City Governments are included in the Green Zone with high compliance predicate.
Meanwhile, an assessment of the fulfillment of service standard components in 215 District Governments showed that as many as 26.51% or 57 District Governments were included in the Red Zone with the predicate of low compliance. As many as 40.47% or 87 District Governments fall into the Yellow Zone with a predicate of moderate compliance and 33.02% or 71 District Governments fall into the Green Zone with a high compliance predicate.
"The Ombudsman of the Republic of Indonesia conducts an assessment and checks the level of compliance with public service standards in the Ministries, Institutions and Local Governments. This is in line with the Presidential Regulation Number 2 of 2015 concerning the 2015-2019 National Medium-Term Development Plan (RPJMN), which requires the Central Government and Regional Governments to comply with Law Number 25 of 2009 concerning Public Services," explained Amzulian, Wednesday (27/11/2019) at the Grand Ballroom of JS Luwansa Hotel, South Jakarta.
According to Amzulian, the Compliance Survey is intended to prevent maladministration in the Government's public service units by meeting the service standard components as stipulated in Act Number 25 of 2009 concerning Public Services. In addition, it is also to find out the effectiveness and quality test of public service providers.
The Compliance Survey aims to encourage compliance with public service standards in order to accelerate the improvement of the quality of public services. Observing physical appearance, sudden observation, and photographic evidence performs compliance survey data collection mechanism. The data retrieval period is carried out simultaneously in July and August 2019.
Source: Office of the Ombudsman, Indonesia