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2020-02-13Failure to protect, special report
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2016-12-13Delays to Veterans' road to wellness
Veterans Ombudsman, Guy PARENT, addresses unfairness in the Veteran Health Care Regulations in how Veterans Affairs Canada (VAC) reimburses Veterans for their treatment expenses related to their illness or injury.
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2021-10-07
UK OM Wales Special Report Homelessness reviewed - an open door to positive change
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2021-03-15
Latvia - Ombudsman Strategies for the years 2011 to 2013 (2011) - EN
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2025-11-12
Ombudsman Moldova - Annual Report 2023 - EN
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2020-09-29
Ombudsman releases access to government information survey
The Chief Ombudsman Peter Boshier states that too many New Zealanders are still unaware of their rights to request information from Ministers, government agencies, and councils despite a growing thirst for information by the public.
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2022-05-24
Re-watch webinar on leveraging the Venice Principles and UN Resolution to promote Ombudsman institutions
In March 2022, the Office of the Ontario Ombudsman held a webinar on how to leverage the Venice Principles and the UN Resolution on the Ombudsman to promote, protect and strengthen Ombudsman institutions. The webinar has been recorded and the video is now available online.
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2021-10-29
Québec Ombudsman’s special report on access to residential resources for elderly people
Every year in Québec, more than 21,000 elderly people need a place in a public residential resource. The Québec Ombudsman investigated the rules and practices surrounding access to permanent residential resources.
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2021-12-22
Recommendations on complaint about car damage due to sea water flooding not implemented
In terms of Article 22(4) of the Ombudsman Act, the Ombudsman Mr Anthony C. Mifsud and the Commissioner for Environment and Planning, Perit Alan Saliba, have sent to the House of Representatives the Final Opinion in relation to a complaint on car damages suffered due to sea water flooding at Birżebbuġa.
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2022-07-18
New report sees NHRIs hold up a mirror to the rule of law situation in Europe
For the third year in a row, National Human Rights Institutions (NHRIs) from around Europe have reported on challenges in the rule of law landscape in their countries. At the same time, they highlight NHRI actions to safeguard the rule of law and address recommendations to state authorities and European policy makers. These insights are compiled in ENNHRI’s third annual report on the state of the rule of law in Europe.
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2021-03-26
COVID issues feature in direct provision complaints to Ombudsman
Issues relating to COVID featured in many complaints to the Ombudsman in 2020 from people in direct provision. Complaints about the movement of people from existing accommodation, the transfer of people to self-isolate in the Citywest complex, and allegations that staff within direct provision centres were not ensuring compliance with public health guidelines were among the complaints dealt with by the Ombudsman.
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2021-02-22
Commonwealth Ombudsman - Better Practice Guide to Complaint Handling (April 2009) - EN
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2020-12-14
Chief Ombudsman says Auckland Prison has to change
New Zealand Chief Ombudsman Peter Boshier says Auckland Prison’s culture remains one of containment rather than rehabilitation despite promised changes. Ombudsman Boshier today released the report of his first unannounced inspection of New Zealand’s only maximum security prison.
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2025-04-04
Re-watch the webinar on “Children's Ombudsman: Safeguarding Children's Rights”
On 25 March 2025 the African Ombudsman Research Centre (AORC), in collaboration with the IOI, held a webinar to discuss the critical role of children's Ombudsman offices in promoting and safeguarding the rights of the most vulnerable. In case you missed the live session, or wish to revisit its insights, you can access the recording of this webinar on YouTube.
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2021-03-25
The Parliamentary Ombudsman presents Case Notes 2020 to Parliament
The Parliamentary Ombudsman, Mr Anthony C. Mifsud, presented the Case Notes 2020 to the President of the House of Representatives, the Hon. Anglu Farrugia. The presentation of the Case Notes coincides with the end of the term of Mr Anthony C. Mifsud as Parliamentary Ombudsman.
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2019-09-24
Commonwealth Ombudsman publishes report on the readiness of Australia to implement OPCAT
Today the Commonwealth Ombudsman, Michael Manthorpe, published a report which provides a comprehensive and contemporary overview of Australia’s readiness to implement the Optional Protocol to the Convention against Torture and Other Cruel, Inhuman or Degrading Treatment or Punishment (OPCAT).
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2021-10-29
Ombudsman Québec - Special Report on Access to Residential Resources for Elderly People (Oct. 2021)
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2021-05-03
The Pandemic Changed Complaints Made to Saskatchewan’s Ombudsman in 2020
The 2020 annual reports for Saskatchewan’s Ombudsman and Public Interest Disclosure Commissioner, Mary McFadyen, were tabled in the Legislature today. While some complaints to her Office continued as usual, the pandemic affected others. Complaints about long-term care facilities and correctional centres increased, but complaints about Social Services, SGI and Crown utilities decreased. Twelve of the 41 contacts made to her Office under The Public Interest Disclosure Act were related to the pandemic.
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2025-11-12
Ombudsman Moldova - Annual Report 2024 - EN
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2019-06-13
PHSO to host seminar on peer review
Do you want to improve the performance of your Office, demonstrate value for money or learn from the best practice of others? If the answer is yes to any of these questions, then Peer Review may be the best tool for you. The Parliamentary and Health Services Ombudsman (PHSO) is hosting a seminar on Peer Review in conjunction with the IOI in London on 23 September 2019. Save the date!