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2011-01-11Complainant satisfaction survey 2009 & 2010
The survey of complainants’ views compares the survey returns of people who received a decision from the SPSO in the first quarter of this financial year with those who received a decision in the first quarter of last year.
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2026-05-22
Ombudsman Toronto handled more than 4,000 cases in 2025 amid affordability crisis
Ombudsman Toronto handled 4,326 cases in 2025 — a 78 per cent increase since 2020 — stepping in to help people facing unfair treatment by the City of Toronto amid tough economic times and ongoing housing pressures. The 2025 annual report highlights the growing demand for oversight and accountability during a period of increasing social and economic pressures. Over the past year, the office helped an increasing number of residents, community groups and City staff to resolve fairness issues with City services.
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2026-05-22
Defensor del Pueblo presenta el Informe 2025 en el Congreso de los Diputados
El Defensor del Pueblo, Ángel Gabilondo, ha comparecido el martes, el 19 de mayo de 2026, en el Congreso de los Diputados, ante la Comisión Mixta de Relaciones con el Defensor del Pueblo para presentar el Informe de la institución correspondiente al año 2025.
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2026-05-22
IOI-Supported Ombudsman Mashinani Initiative Expands Access to Administrative Justice in Nairobi’s Informal Settlements
The Commission on Administrative Justice - Office of the Ombudsman, Kenya successfully implemented the fourth phase of the Ombudsman Mashinani initiative between March and May 2026 across Nairobi County’s informal settlements with support from the International Ombudsman Institute. The initiative brought free Ombudsman services closer to underserved communities, significantly enhancing access to administrative justice at the grassroots level.
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2022-10-17Greek Ombusman - Special Report | National Mechanism for the Investigation of Arbitrary Incidents (EMIDIPA)
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2010-12-22
I.O.I. welcomes six new members
The Protector of Citizens (Serbia), the Ombudsman of Andalusia, the Ombudsman of Castilla-La Mancha, the Ombudsman of Rioja (all Spain), the Complaints Commission of the Cayman Islands and the Ombudsman Sindh of Pakistan are now institutional members.
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2010-11-17
reelección de Volgger como Defensora del Pueblo
El 10 de noviembre el parlamento de Tirol del Sur reeligió a Burgi Volgger como Defensora del Pueblo. La elección estuvo precedida por un debate que duró meses sobre la ley que regula el procedimiento electoral.
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2022-10-10
Greek Ombudsman - Special Report - Return of third country nationals in 2021 (EN)
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2010-10-29
New interim Ombudsman of the French-speaking Community
Mr. Jean-Marie Liénard has been appointed as interim Ombudsman for the French-speaking Community of Belgium.
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2010-10-22
I.O.I. elects new Executive Committee
The I.O.I. Board elected a new Executive Committee in October 2010: New Zealand Chief Ombudsman Beverley WAKEM was elected President. Northern Ireland Ombudsman Tom FRAWLEY will serve as Vice-President and Hong Kong Ombudsman Alan LAI was elected I.O.I. Treasurer.
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2010-09-13
New Ombudsman institution for the German-speaking Community
A new Ombudsman institution was created in September. Mr. Cédric Langer is now the new Ombudsman for the German-speaking Community.
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2011-03-21
Statement Ukrainian Parliament Commissioner for Human Rights Nina Karpachova
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2011-02-09
SPSO Complaints Standards Principles
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2011-02-08
Defensor del Pueblo de Navarra: Comunicado de Prensa
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2011-01-11
UK_Scottish Public Services Ombudsman_Ombudsman's Commentary_122010
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2023-10-30
Informe Anual 2019
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2010-05-31
Ombudsman Community Mourns Death of Sir Cecil Clothier
It is with great regret that the I.O.I. has learned about the passing of the former parliamentary commissioner for administration and health service commissioner for England, Wales and Scotland Sir Cecil Clothier.
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2010-12-10
IOI Canada_Occasional paper 59_Roberta O.C. Jamieson_TheOmbudsman Institutions Around The World: Analysis and Comparison of a Plurality and Practice_1997
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2010-11-17
europe hungary parliamentary-commissioner-for-future-generations annual-report 2009 english
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2026-05-07
Women refused sterilisation because they might regret it
NHS commissioned services should operate fairly, transparently and with clear clinical rationale, the Parliamentary and Health Service Ombudsman (PHSO) has said following an investigation which found that an NHS body denied women, but not men, NHS funding for sterilisation.