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2025-07-04Ombudsman’s three strategic focuses deliver results and tangible benefits to community
The Ombudsman, Mr Jack Chan, on 2 July 2025 presented the 2024-25 Annual Report of The Ombudsman to the public. The Office exceeded all its service targets in handling enquiries, complaints, reassessment and review of complaints in the reporting year.
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2025-07-03
Record cases handled by Toronto Ombudsman in 2024 indicate increasing demand for accountability in local government
The City of Toronto’s Ombudsman handled 4,929 cases in 2024, a 43 per cent increase over the previous year and the highest on record. The most common fairness issues stemmed from poor communication, including no or delayed responses and inconsistent or incorrect information from City staff.
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2025-07-03
South Africa’s Public Protector begins an official visit to Malta ahead of thematic lecture on transparency, fairness, and accountability
Advocate Kholeka Gcaleka, Public Protector of South Africa, was in Malta at the invitation of Parliamentary Ombudsman Judge Joseph Zammit McKeon to address the thematic lecture “Transparency, Fairness and Accountability: Cornerstones of Good Administration – The Mandate of the Ombudsman” that took place on 12 June 2025 in the Plenary Hall of the House of Representatives. It was the first in a series of events marking the 30th anniversary of the Office of the Ombudsman.
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2025-07-03
Paula Sussex is named new Parliamentary and Health Service Ombudsman
Paula Sussex has been appointed Parliamentary and Health Service Ombudsman (PHSO) by His Majesty King Charles. She will take up the role from 1 August 2025 and arrangements are now in place, meaning all casework can progress as normal.
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2025-07-03
Ombudspersons Luisser, Schwarz and Achitz take up their work
On 1 July 2025, the new Board of the Austrian Ombudsman institution was sworn in by the President of the Republic, Alexander Van der Bellen. As of 1 July, the Austrian Ombudsman Board consists of Mr. Christoph Luisser, Ms. Gaby Schwarz and Mr. Bernhard Achitz. Ombudsperson Luisser will hold the institution’s chair for the next twelve months.
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2025-07-03
Ombudsman Sindh launches collaborative outreach initiative with UN agencies and civil society
Mr. Muhammad Sohail Rajput, Provincial Ombudsman Sindh, chaired a high-level meeting attended by representatives of prominent UN agencies, foreign and local NGOs, community based organizations, local support organizations, and civil society organizations to formally launch the “Awareness and Outreach Program - A Collaborative Initiative.” This initiative is aimed at strengthening public awareness of citizens’ rights, promoting transparency and accountability, and enhancing the visibility and accessibility of grievance redress mechanisms across Sindh.
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2025-08-01AORC_Webinar Presentation_John Walters _ Practical Strategies To Overcome Resistance To Implement And Drive Systemic Change - EN
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2025-08-01
Re-watch the webinar is now possible
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2025-07-31
The CY members visit Zhongshan District Health Center of Taipei City to understand the community health building and health promotion advocacy
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2025-07-31
Convener Su Li-Chiung (middle) chairs the circuit supervision meeting and listens to the briefings with other members
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2025-07-31
En la guardería, los sistemas de aire acondicionado no funcionan desde hace meses
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2025-07-31
Annual report presented to President of the Slovenian National Assembly
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2025-07-31
Ombudsman Sindh hosts high-impact awareness seminar
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2025-06-27
Webinaire stratégique de haut niveau du CROA sur l'exécution des recommandations de l'Ombudsman
Rejoignez le Centre de Recherche des Ombudsman Africains (CROA), organe de recherche et de formation de l’Association des Ombudsman et Médiateurs Africains (AOMA), dans un webinaire stratégique de haut niveau, en collaboration avec l’Institut International de l'Ombudsman (IIO). Ce webinaire aura lieu le mardi 15 juillet 2025 à 10h00, (GMT +2).
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2025-06-26
2024 Annual Report of the Control Yuan is now available in English and Spanish
The English and Spanish versions of the 2024 Annual Report of the Control Yuan (CY) have now been released. In 2024, the CY received 15,342 people’s complaints; issued 283 investigation reports; passed 27 impeachment cases and 1 censure case, as well as proposed 101 corrective measures cases.
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2025-06-26
Sindh Ombudsman establishes Climate & Disaster Justice Unit
The Provincial Ombudsman Sindh, Mr. Muhammad Sohail Rajput, inaugurated the one-of-its-kind Climate & Disaster Justice Unit, a pioneering initiative to ensure expeditious and justifiable redressal of complaints stemming from climate-related and man-made disasters. The Unit will be a fast-paced mechanism resolving issues of delay, corruption, or neglect in relief, rehabilitation and public service delivery. It will be working on safeguarding vulnerable groups, inclusive governance, and coordination with UN agencies, NGOs, and civil society.
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2025-06-26
AORC's High-level Webinar on Strengthening Ombudsman Impact
Join the African Ombudsman Research Centre, the research and training arm of the African Ombudsman and Mediators' Association, for their High-level webinar on Strengthening Ombudsman Impact. This event, organised in partnership with the International Ombudsman Institute (IOI), will take place on Tuesday, 15 July 2025 at 10 am (GMT+2). Kindly click here to see the Save-the-Date note.
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2025-06-26
Parliamentary Ombudsman holds Thematic Lecture on Transparency, Fairness and Accountability as cornerstones of good administration
On 12 June 2025, the Office of the Ombudsman in Malta officially launched its 30th Anniversary commemorations with a Thematic Lecture held at the Plenary Hall of the House of Representatives. Entitled “Transparency, Fairness, Accountability: Cornerstones of Good Administration – The Mandate of the Ombudsman,” the lecture brought together Members of Parliament, senior public officials, civil servants, academics, civil society representatives, and other stakeholders for a timely reflection on the essential values that underpin good governance and public administration.
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2025-07-11
AORC- Final Invit Webinar - Strengthening Implementation_15 July 2025 - EN
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2025-07-11
AORC - Final Invit Webinar - Strengthening Implementation 15 July 2025 - EN
