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2023-11-0760. Working Session N: Nathaniel Heller – The role of the Ombudsman in the “open government” century: exploring ways to integrate Ombudsmen into the emerging anti-corruption framework
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2021-12-15Integrity agencies seek reforms to deter the misuse of public resources
The Independent Broad-based Anti-corruption Commission and the Victorian Ombudsman have written to all leaders of Victorian political parties seeking recommendations for legislative change to deter the misuse of public funds.
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2021-02-01
Fundamental rights in AI: What to consider
Artificial intelligence (AI) already plays a role in many decisions that affect our daily lives. It is therefore all the more important to make sure that fundamental rights standards are fully upheld when using AI.
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2025-10-23
Macao - CCAC - Annual Report 2024 - EN
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2020-05-11
Ombudsman sends suggestions to make the suspension of tax executions effective
The Ombudsman suggested adaptations of procedures to ensure effective suspension of the practical effects of all tax enforcement proceedings in relation to seizures (or other coercive acts) on the part of the Tax Authority, the Social Security Executive Chambers and the third parties responsible for complying with them, in the cases of banks, paying entities (of salaries or pensions) and debtor entities (of credits of those executed).
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2025-05-02
David Baele appointed as new President of Ombudsman.be
The Board of Directors of Ombudsman.be has appointed Federal Ombudsman David Baele as the new President of the Belgian Network of Ombudsmen. He succeeds Marc Bertrand. The network will continue to strengthen cooperation and make ombudsman services even more accessible to citizens and businesses, helping them more easily to find the right ombudsman when facing issues with public services or companies.
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2020-05-27
UNESCO launches 2020 survey on public access to information
UNESCO has kicked off a global survey on public access to information within its efforts to assist countries to report on Sustainable Development Goal 16, particularly on its Target 16.10 which recognizes the contribution of access to information to justice, peace and strong institutions. Using SDG Indicator 16.10.2, the survey will track progress on the adoption and implementation of constitutional, statutory and/or policy guarantees for public access to information around the world.
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2021-04-30
Ombudsman Toronto to Undertake Oversight of Toronto Police
City Council on 8 April 2021 unanimously approved the biggest change in police oversight in Toronto's recent history. It asked Ombudsman Toronto to develop a Memorandum of Understanding with the Toronto Police Services Board and the Toronto Police Service, giving the Toronto Ombudsman authority to review the fairness of Toronto Police procedures and programs.
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2022-06-30
Commonwealth Ombudsman investigation into National Disability Insurance Agency’s preparation to meet Participant Service Guarantee
On 23 June 2022, the Acting Commonwealth Ombudsman, Penny McKay, published a report on the National Disability Insurance Agency’s (NDIA) preparation to meet the Participant Service Guarantee (PSG). The report is the result of an investigation into the NDIA’s preparation to meet the PSG, which was introduced into legislation in Australia on 1 April 2022.
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2021-02-09
NIPSO calls for end to uncertainty and confusion over responsibility for care home fees
The Northern Ireland Public Services Ombudsman, Margaret Kelly, has called for clarity over who is responsible for paying the care fees of adults who have a combination of health and social care needs, including those in residential or nursing homes.
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2022-03-11
Leveraging the Venice Principles and UN Resolution to promote and protect Ombudsman organizations
Join Ontario Ombudsman and IOI North America Regional President Paul Dubé for a virtual discussion on 29 March 2022 to discuss possible ways to leverage internationally endorsed standards for Ombudsman, such as the Venice Principles and the respective UN Resolution to strengthen and protect your institution.
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2023-11-15
State of Hawaii Ombudsman - Report Fiscal Year 2017-2018 (EN)
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2025-10-23
Macao - CCAC - Annual Report 2023 - EN
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2020-03-27
COVID 19 - Letter to IOI Members
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2020-12-14
EU Ombudsman asks Commission to improve approval process for substances in pesticides
The Ombudsman has made three suggestions to the European Commission to improve the process of approving “active substances” – the components in pesticides that act against specific pests or plant diseases – for use in pesticides. The Ombudsman asked the Commission to approve active substances only for uses that have been confirmed as safe by the European Food Safety Authority (EFSA); to publish an explanation of its approvals of active substances in language easily understandable to the public; and to use the confirmatory data procedure with particular restraint.
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2022-03-04
ECRI issues a new General Policy Recommendation to Council of Europe member states
The Council of Europe’s expert body on racism and intolerance (ECRI) has published today a revised General Policy Recommendation on preventing and combating anti-Muslim racism and discrimination to help prevent and counter increasing public manifestations of anti-Muslim racism and discrimination across Europe.
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2025-06-26
Sindh Ombudsman establishes Climate & Disaster Justice Unit
The Provincial Ombudsman Sindh, Mr. Muhammad Sohail Rajput, inaugurated the one-of-its-kind Climate & Disaster Justice Unit, a pioneering initiative to ensure expeditious and justifiable redressal of complaints stemming from climate-related and man-made disasters. The Unit will be a fast-paced mechanism resolving issues of delay, corruption, or neglect in relief, rehabilitation and public service delivery. It will be working on safeguarding vulnerable groups, inclusive governance, and coordination with UN agencies, NGOs, and civil society.
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2020-03-27
Letter to the Ombudsman Community
These are unprecedented times and our countries are facing challenges on a scale we could scarcely have imagined. IOI President Peter Tyndall and IOI Secretary General Werner Amon would like to address IOI members in these difficult times.
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2020-08-24
AORC webinars to celebrate women Ombudsman
In celebration of the women’s month in South Africa, the African Ombudsman Research Centre (AORC), the training and research arm of the African Ombudsman and Mediators Association (AOMA), has planned a series of webinars for African Ombudsman and their staff on 28 and 31 August 2020.
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2022-03-11
Public Protector to sign agreement with Gauteng Premier as part of stakeholder roadshow
The Public Protector South Africa (PPSA) and the Gauteng Provincial Government are set to enter into an agreement aimed at ensuring that requests for investigation-related information, among other things, are responded promptly to expedite investigative processes. Public Protector Adv. Busisiwe Mkhwebane and Premier David Makhura will sign a Memorandum of Understanding on the sidelines of a PPSA Stakeholder Roadshow meeting at the City of Tshwane offices in Pretoria on Friday.