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2022-09-23Agencies Compliance with the Surveillance Devices Act 2004-Cth-1-July-to-31-December -2021
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2023-11-07
38. Plenary Session IV: Dame Beverley Wakem – Experiences of an Ombudsman that adapted the OPCAT model to meet the needs of their own state
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2022-09-23Invitation to the ENO web accessibility and queries seminar on 12 October 2022
The European Network of Ombudsman (ENO) warmly invites you to attend a Webinar on Web accessibility and the ENO queries procedure on 12 October 2022.
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2022-06-29
Thai Ombudsman - Press Release - Ombudsman pushes Royal Thai Police to streamline criminal record database
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2021-04-13
New Best Practice Paper on how to deal with challenging behaviour
Ombudsman staff who investigate complaints often say the hardest part of the job is handling the behaviour of some of the people who use their services. They may be angry, frustrated, or distressed; occasionally, they even may demonstrate threatening behaviour. Issue 6 of the IOI’s Best Practice Paper series provides guidance to help complaint handlers deal with such challenging behaviour and improve their service.
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2022-06-22
Ombudsman says Victoria must continue to address workplace culture and human rights
Despite prisons being inherently challenging environments, it is disturbing that allegations of excessive force against prisoners do not appear to be declining, Victorian Ombudsman Deborah Glass said. In 2019 and 2020, the Ombudsman began investigating complaints about the unreasonable use of force at the Metropolitan Remand Centre and Metropolitan Assessment Prison.
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2022-06-09
Commonwealth Ombudsman’s Complaint Handling Forum to be held in June 2022
Following the success of last year, the Commonwealth Ombudsman is hosting its annual complaint handling forum entirely online over four sessions on 20–24 June 2022.
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2022-01-04
Commonwealth Ombudsman - Factsheet: How to deliver an effective apology (Jan. 2022)
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2022-10-10
PHSO survey finds that older generations are least likely to complain about NHS if unhappy
A survey conducted by the Office of the Parliamentary and Health Service Ombudsman (PHSO) found that those most likely to have used the National Health Service (NHS) during the pandemic are least likely to have complained if they were unhappy with the service.
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2021-12-09
Control Yuan passes draft amendments to Provision of Control Act
On 12 October 2021, the Control Yuan passed the Draft Amendments to the Control Act, adding a special section to Chapter 5-1, “Exercise of the Powers and Functions of the National Human Rights Commission,” by enacting a special law, sending it to the Legislative Yuan for consideration on the same day.
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2022-09-07
COVID complaints to NSW Ombudsman increased in the second year of the pandemic
In a report tabled in Parliament, The COVID-19 pandemic: second report, NSW Ombudsman Paul Miller has looked back on complaints received by the Ombudsman since his March 2021 report on the COVID pandemic.
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2025-06-18
2024 Annual Report available in English - including article on the Children’s Division’s talks with children during monitoring visits
In the Parliamentary Ombudsman’s Annual Report, which has just been published in English, one of the articles is about how the Children’s Division conducts interviews with vulnerable children and young people in connection with monitoring visits. Including particularly how to build an informal and safe setting for a talk with a child or young person you have not met before.
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2022-01-24
Statement to support the Ukrainian Parliament Commissioner for Human Rights
The IOI follows recent developments, which could pose a threat on the independence of the Ukrainian Parliament Commissioner for Human Rights with great concern and underlined its full support for the office in a letter to the Speaker of Parliament, which was signed by IOI President Chris Field, IOI Secretary General Werner Amon, and the Regional President of IOI Europe Andreas Pottakis.
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2022-05-20
Ombudsman to investigate how trusts communicate with patients on healthcare waiting lists
The Northern Ireland Public Services Ombudsman has begun an own initiative investigation into how Northern Ireland’s Health and Social Care Trusts communicate with patients on healthcare waiting lists.
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2021-03-01
Constitutional provisions pertaining to Parliamentary Ombudsman of Finland
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2014-12-10
Portuguese Ombudsman - Newsletter 5 - EN - 20141210
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2019-09-02
Ombudsman requests Constitutional Court to review constitutionality of statute establishing a general obligation to retain telecommunications data
The Ombudsman has asked the Constitutional Court to review the constitutionality of Articles 4, 6 and 9 of Law 32/2008 of 17 July, which transposes Directive 2006/24/EC of the European Parliament and of the Council of 15 March, concerning the conservation of data generated or processed in connection with the provision of publicly available electronic communications services or public communications networks.
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2020-01-27
10 Keys to effectively communicate human rights
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2020-08-07
Survey to analyze membership progress
Pursuant to Article 21.4(n) of the IOI By-laws, a special report shall be submitted to the General Assembly of the IOI “evaluating what progress has been made among the Voting members in fulfilling the requirements of the International Ombudsman Standard as expressed in Article 2.” These requirements represent the core values of our organisation: independence, objectivity and fairness.
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2021-03-12
Best Practice Paper on “Giving Voice to Mental Health Patients” now available
The IOI is pleased to present the next issue of its Best Practice Paper series (BPP). Issue 5 puts a focus on the rights of mental health patients, especially those who are involuntarily detained in psychiatric facilities or required to take medical treatment. The BPP is based on observations made by the Ombudsman of Alberta and the British Columbia Ombudsperson.