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2023-11-0736. Working Session H: Bruce Barbour – Finding the right fit. An Ombudsman and freedom of information
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2025-07-04
China - Ombudsman Hong Kong - Annual Report 2024-25 - EN
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2025-05-27
China - Ombudsman Hong Kong - Annual Report 2023-24 - EN
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2025-07-03Record cases handled by Toronto Ombudsman in 2024 indicate increasing demand for accountability in local government
The City of Toronto’s Ombudsman handled 4,929 cases in 2024, a 43 per cent increase over the previous year and the highest on record. The most common fairness issues stemmed from poor communication, including no or delayed responses and inconsistent or incorrect information from City staff.
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2024-04-11
Oficiales de derechos humanos se capacitan como observadores electorales de cara al 5 de mayo
Oficiales de derechos humanos de la Defensoría del Pueblo son capacitados en materia electoral respecto al rol que deben cumplir en el marco de derechos humanos de cara a los comicios generales del 5 de mayo próximo.
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2025-06-18
2024 Annual Report available in English - including article on the Children’s Division’s talks with children during monitoring visits
In the Parliamentary Ombudsman’s Annual Report, which has just been published in English, one of the articles is about how the Children’s Division conducts interviews with vulnerable children and young people in connection with monitoring visits. Including particularly how to build an informal and safe setting for a talk with a child or young person you have not met before.
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2025-06-26
Sindh Ombudsman establishes Climate & Disaster Justice Unit
The Provincial Ombudsman Sindh, Mr. Muhammad Sohail Rajput, inaugurated the one-of-its-kind Climate & Disaster Justice Unit, a pioneering initiative to ensure expeditious and justifiable redressal of complaints stemming from climate-related and man-made disasters. The Unit will be a fast-paced mechanism resolving issues of delay, corruption, or neglect in relief, rehabilitation and public service delivery. It will be working on safeguarding vulnerable groups, inclusive governance, and coordination with UN agencies, NGOs, and civil society.
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2025-06-16
AORC - Enhancing Citizen Engagement - Q&A - EN
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2025-08-06
Commonwealth Ombudsman - Special Report - Automation in the Targeted Compliance Framework - EN
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2025-08-05
Save the Date for the AORC-IOI Webinar on Gender-Inclusive Policies
Join the African Ombudsman Research Centre, the research and training arm of the African Ombudsman and Mediators' Association, for their webinar on Gender-Inclusive Policies. This event, organised in partnership with the International Ombudsman Institute (IOI), will take place on Tuesday, 26 August 2025 at 10 am (GMT+2). Kindly click here to see the Save-the-Date note.
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2025-08-01
AORC_Webinar Presentation_Caroline Sokoni_Internal Enforcement Mechanisms of a Governmental Ombudsman - EN
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2025-08-01
Webinar Recording Now Available: AORC Webinar on Strengthening Implementation
On 15 July 2025, the African Ombudsman Research Centre (AORC) held a webinar on Strengthening Implementation. Click here to read the contributions and access the recordings.
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2025-07-24
The Greek Ombudsman denounced the suspension of access to asylum following increased mixed flows to Crete
The Greek Ombudsman, Andreas Pottakis, expressed his strong reaction denouncing the three-month suspension of access to asylum for newcomers from North Africa, as it is in direct violation of international and EU law, undermining fundamental principles of the rule of law.
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2025-08-05
AORC - Save the date - Webinar - Driving Gender-Inclusive Justice - 26 August 2025 - EN
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2025-07-24
Ombudsman issues guidance on housing allocations for Disabled people
Ombudsman issues guidance on housing allocations for Disabled peopleCouncils’ housing allocations schemes is the subject of the Local Government and Social Care Ombudsman’s third practical guide for housing officers to help improve services for Disabled people. The latest guide highlights issues Disabled people face when applying to councils’ housing schemes, and the changes local councils can make to improve those services.
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2025-07-24
Velislava Delcheva is the new Ombudsman of the Republic of Bulgaria
With 123 votes in favour, 92 against and 5 abstentions, MPs elected Velislava Delcheva as the new Ombudsman of the Republic of Bulgaria. She was supported by the votes of GERB-SDS, BSP-United Left, ITN, DPS-New Beginning, and four independent MPs.
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2025-07-24
ACRC Introduces Generative AI to the e-People System - Initiating Innovation in AI-Based Civil Complaint Services
The Anti-Corruption and Civil Rights Commission launched the pilot generative AI service based on a domestic large language model. It plans to continuously advance its civil complaint services by incorporating AI technology into various civil complaint handling tasks.
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2025-07-24
Bermuda Ombudsman - Special Report - Between a Dock and a Hard Place - EN
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2025-07-11
Summary of the Ararteko’s 2024 Annual Report now available in English
The Ararteko has prepared a summary of its 2024 Annual Report in English and French to share the main lines of its content at the international level. The purpose of making this report available internationally is to inform peer institutions about the most important aspects of the institution's work and, in doing so, pave the way for future exchanges of concerns and best practices among Ombuds institutions that share the common goal of advancing citizens' rights.
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2025-06-12
Ombudsman Thailand - 25th anniversary - Commemorative book - EN