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2021-02-10Strengthening co-operation with the Bosnia and Herzegovina Ombudsman Institution
Ombudswoman Lora Vidović and the Ombudsman institution of Bosnia and Herzegovina signed a Memorandum on Mutual Co-operation with a view of developing the organisational preconditions for the co-operation in the protection of the rights of their citizens via handling complaints and other activities.
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2026-04-10
New Commissioner of Official Languages of Canada appointed
Kelly Burke took office as Canada’s eighth Commissioner of Official Languages on March 30, 2026. Recognized for her strategic vision, her ability to engage in dialogue and her commitment to a truly bilingual Canada, Ms. Burke is approaching her new role with a focus on modernizing the language policy framework, strengthening public trust and making official languages a catalyst for unity, equity and vitality for all generations.
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2017-09-20
ODIHR signs co-operation agreement with the International Ombudsman Institute
The OSCE Office for Democratic Institutions and Human Rights (ODIHR) and the International Ombudsman Institute (IOI) signed a co-operation agreement on 19 September 2017, on the margins of the Human Dimension Implementation Meeting in Warsaw.
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2026-03-13
Ontario Ombudsman releases Indigenous Services Plan, commits to ongoing dialogue to improve public service delivery for Indigenous Peoples
On 12 March 2026, Ontario Ombudsman Paul Dubé released his Office’s Indigenous Services Plan, committing to internal improvements and external engagements to help ensure public services in Ontario respect Indigenous rights.
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2019-02-25
Control Yuan issued report on co-residence of the physically challenged in sheet-metal houses
The Control Yuan has issued a report calling for the New Taipei City Government, the Ministry of the Interior and the Ministry of Health and Welfare to review the handling of the case last year of an illegal sheet-metal dwelling resided in by 18 wheelchair-bound individuals, and issuing advice on making improvements in related policy.
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2026-04-29
High-level panel on the importance of Ombudsman institutions’ compliance with the Venice Principles
On 18 May 2026 from 3pm to 6pm local time, the President of the UN General Assembly will convene a high-level panel at the UN Headquarters in New York on “The importance of complying with the Venice Principles for Ombudsman institutions to strengthen the institutions’ independence and autonomy and create an enabling environment to perform their mandate nationally and internationally” in accordance with General Assembly resolution 79/177. The event will be live streamed in all 6 official UN languages on the UN Web TV Website and a recorded video will be available in English and original language after the event. Kindly click here for more information on the event.
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2026-03-13
Ombudsman Ontario publie un Plan de services aux Autochtones et s'engage à un dialogue continu pour améliorer la prestation des services publics aux peuples autochtones
Le 12 mars 2026, l'Ombudsman de l'Ontario, Paul Dubé, a publié le Plan de services aux Autochtones de son Bureau, s'engageant à des améliorations internes et à des engagements externes pour aider à garantir que les services publics en Ontario respectent les droits des Autochtones.
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2026-04-22
Control Yuan and National Audit Office Advance Smart Governance through “AI × Digital Audit Innovation Applications” Workshop
In response to the rapid development of artificial intelligence and to enhance government effectiveness, the Control Yuan organized a three-session workshop series titled “AI × Digital Audit Innovation Applications” starting on April 8, 2026, with the participation of over 250 CY Members and staff.
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2026-04-22
New Ombudsman strategy aims to turn complaints into catalyst for public service improvement
The Parliamentary and Health Service Ombudsman has launched its new five-year strategy, marking a renewed commitment to delivering fair and impartial justice for individuals and a greater focus on its role in improving public services. The new strategy, running from April 2026 to March 2031, sets out a vision to become a more established and influential voice in public service improvement, raising standards and driving system-level change across the NHS, government departments and other public bodies.
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2026-04-29Concept Note HL Panel on Ombudsman Mechanisms - EN
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2026-04-17
Ombudsman announces results of direct investigation operation into Government’s work in combating cruelty to animals
On 16 April 2026, the Ombudsman, Mr Jack Chan, announced the completion of a direct investigation operation into the Government’s work in combating cruelty to animals by the Office of the Ombudsman, with 45 improvement recommendations made to the Government.
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2026-04-15
Ambassador Program Concludes with Insightful Feedback and Certificate Distribution Ceremony
The second and concluding session of the Ambassador Program for students from the IBA University Karachi was held on 13 April 2026 at the Provincial Ombudsman Secretariat, followed by a certificate distribution ceremony.
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2013-12-10
List of co-sponsors
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2017-10-31
Ontario Ombudsman and International Ombudsman Institute co-host training session in Ontario
From Oct. 23 – Oct. 25, 2017, the Ontario Ombudsman’s Office presented three one-day workshops on managing unreasonable complainant conduct for its staff and participants from other North American oversight offices. Presented by Donald Sword of the New South Wales Ombudsman, the sessions focused on techniques and strategies for mitigating challenging complainant behaviour and mediating issues arising from that behaviour.
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2026-04-10
III Conférence Internationale des Ombudsmans – Édition Italienne : Mise à jour sur la participation et le programme
Le Bureau du Médiateur de la région du Latium a le plaisir de vous faire part des dernières informations concernant la IIIe Conférence internationale des médiateurs – Édition italienne, qui se tiendra à Rome, à la Chambre des députés, les 28 et 29 mai 2026. Veuillez cliquer ici pour obtenir des informations sur le programme et les participants.
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2026-04-10
III Conferencia Internacional de Ombudsman – Edición Italiana: Actualización sobre participación y programa
La Oficina del Defensor del Pueblo de la Región del Lacio se complace en ofrecer información actualizada sobre la III Conferencia Internacional de Defensores del Pueblo – Edición italiana, que se celebrará en Roma, en la Cámara de Diputados, los días 28 y 29 de mayo de 2026. Haga clic aquí para recibir información sobre el programa y los participantes.
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2026-04-10
Citizens need an accessible government specifically tailored to them: Record number of second line complaints at the Flemish Ombudsman Service
In 2025, the Flemish Ombudsman Service received 10,158 questions and complaints, with a remarkable increase in the number of second‑line complaints. A growing cohort of citizens ends up at the Flemish Ombuds Service when procedures are too complex, when they struggle with digital public service desks, or when communication from governmental actors is unclear. According to Flemish Ombudsman, Myriam Parys, these signals show that there is still room for improvement for the Flemish Government when it comes to becoming more accessible, transparent, and responsive. That is why she is advocating more than ever for a government that is tailored to the needs of the people.
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2026-04-10
Deputy Ombudsman becomes Acting Ombudsman of Ontario
Barbara Finlay has assumed the role of Ombudsman of Ontario (Acting), effective 1 April 2026, pending the Legislative Assembly’s appointment of a permanent Ombudsman. She takes over from Paul Dubé, who completed his second five-year term the previous day.
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2026-04-10
Informe anual del Ararteko al Parlamento Vasco 2025
En 2025 el Ararteko inició un cambio para mejorar su modo de organizar la atención a la ciudadanía, mediante un modelo de atención ciudadana en tres niveles. Este modelo asegura el acompañamiento personalizado y cercano a la ciudadanía que acude al Ararteko y a sus oficinas de atención directa -un acompañamiento siempre necesario, especialmente en contextos de vulnerabilidad y complejidad administrativa-, ofreciendo una respuesta progresiva, coherente y multicanal, adaptada a las particularidades de cada caso, que permite, además, una categorización más precisa de la actividad que desarrolla la institución.
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2026-04-10
Nomination du nouveau commissaire aux langues officielles du Canada
Kelly Burke devient la huitième commissaire aux langues officielles du Canada le 30 mars 2026. Reconnue pour sa vision stratégique, son sens du dialogue et son engagement envers un Canada véritablement bilingue, Mme Burke aborde son mandat avec la volonté de moderniser le régime linguistique, de renforcer la confiance du public et de faire des langues officielles un levier d’unité, d’équité et de vitalité pour toutes les générations.