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2025-08-22The 37th APOR Conference to Be Held in Taipei from 3 to 5 September 2025
The Control Yuan of Taiwan is organizing the 37th Australasian and Pacific Ombudsman Region (APOR) Conference themed “Diverse Practices and Developments in Ombudsperson and Human Rights Work”, scheduled to take place from 3 to 5 September 2025 in Taipei, Taiwan.
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2026-03-20
When it comes to small claims, councils can't outsource their obligation to treat people fairly
Tabled in Parliament on 18 March 2026, a new investigation report by the Victorian Ombudsman "Outsourcing small claims handling: How councils manage fairness and responsibility" looked into local councils' use of small claims handlers to manage claims for injury or property damage that fall below the excess in their insurance policy.
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2026-03-06
NSW Ombudsman calls on Minister to deliver reforms to the inmate discipline system
In the report ‘The progress of NSW’s inmate discipline system reform’, which was tabled on 2 March 2026, the NSW Ombudsman has called on the Minister for Corrections to respond to concerns that insufficient steps have been taken in due time to reform the inmate discipline system in response to the Ombudsman’s 2024 investigation.
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2026-03-13
Ontario Ombudsman releases Indigenous Services Plan, commits to ongoing dialogue to improve public service delivery for Indigenous Peoples
On 12 March 2026, Ontario Ombudsman Paul Dubé released his Office’s Indigenous Services Plan, committing to internal improvements and external engagements to help ensure public services in Ontario respect Indigenous rights.
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2026-03-06
Ombudsman Velislava Delcheva insists on equal treatment in admission to municipal nurseries and kindergartens
The reason for this is dozens of complaints from parents about the proposed amendments to the Ordinance on the Admission of Children to Municipal Nurseries and Kindergartens. The Ombudsman expresses concern about the repeal of the additional point under General Criterion 5 for children who have attended a municipal stand-alone nursery or a private nursery registered with the Sofia Regional Health Inspectorate.
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2026-03-13
Review identifies opportunities to improve complaint handling processes
On 9 March 2026, the NSW Ombudsman tabled the report NSW public sector complaint handling in 2025 – self-assessment and survey results that provides a high-level snapshot of the maturity and effectiveness of complaint handling systems across NSW public authorities.
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2026-03-20
European Ombudswoman asks Commission to strengthen procedures for addressing disability-related complaints
European Ombudswoman Teresa Anjinho has asked the European Commission to improve support for staff members with disabilities through the development of clearer and more comprehensive procedures for addressing complaints about alleged disability-related discrimination.
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2025-07-11
NSW Ombudsman places agencies on notice about any attempts to block complaints to integrity bodies
A special report by the NSW Ombudsman has recommended that Government agencies be formally reminded that they are not to block individuals from making a report or complaint to NSW integrity bodies.
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2025-12-11
Barcelona Ombudsman's Office announces the International Right to the City and Good Practices Award
The city's Ombudsman, in conjunction with Human Rights Day, is pleased to announce the first edition of the Right to the City and Good Practices Award. This award is open to ombudsman offices, human rights institutions, and organizations from around the world, recognizing innovative projects, initiatives, or actions that make local human rights a reality. Registration will open soon and will be announced through Ombudsman’s usual channels.
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2025-11-21
DPU delivers international documents to the COP30 presidency
In a symbolic moment held in the Blue Zone at COP30, the Federal Public Defenders' Office, represented by Federal Public Defender-General Leonardo Magalhães, officially delivered two international documents to the Presidency of the United Nations Climate Change Conference. The documents delivered – the DPU Declaration on the Need for a Comprehensive Anti-Discrimination Law in Brazil and the RINDHCA-DPU Declaration of Principles on Human Rights and Climate Action – synthesize a joint effort of international and regional cooperation aimed at strengthening the integration between human rights and climate policies.
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2026-03-13AORC Webinar - Presentation - Adv. Anani_ Head of Mediation_Israel_Ombudsman_ When and How to Integrate ADR in Case Handling - EN
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2023-02-16
Issue 5 – Giving voice to mental health patients (Feb. 2021)
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2025-07-24
The Greek Ombudsman denounced the suspension of access to asylum following increased mixed flows to Crete
The Greek Ombudsman, Andreas Pottakis, expressed his strong reaction denouncing the three-month suspension of access to asylum for newcomers from North Africa, as it is in direct violation of international and EU law, undermining fundamental principles of the rule of law.
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2025-10-31
Secretary General Achitz welcomes Panama Ombudsman Eduardo Leblanc Gonzalez to Vienna
On 29 October 2025, IOI Secretary General Bernhard Achitz welcomed the recently elected Regional Director for the IOI’s Caribbean and Latin American Region and Ombudsman of Panama, Mr Eduardo Leblanc Gonzalez, to Vienna. Goal of this meeting was to exchange experiences and find best practices with colleagues from all around the world.
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2025-10-10
Danish Ombudsman - Thematic report 2024 on Inmates' access to visits and occupation - EN
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2026-01-30
Face it instead of turning away: Awareness-raising event to recognise, address and prevent violence against women and girls
The Austrian Ombudsman Board and Stiftung Forum Verfassung are organizing a follow-up format to the lecture series "One in Five". This event will take place on 27 February 2026 and aims to raise awareness among students of social work as well as health and legal professions. Kindly click here to register for the event.
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2025-11-21
NSW Ombudsman tables the Reviewable Child Deaths in NSW 2022 and 2023 Biennial Report to Parliament
On 17 November 2025, the NSW Ombudsman tabled the Reviewable Child Deaths in NSW 2022 and 2023 Biennial Report to Parliament. This report concerns the reviewable deaths of children in NSW during 2022 and 2023, and the institution's work and activities in relation to reviewable deaths since its last such report in November 2023.
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2025-09-11
Veterans Ombud Releases Spotlight 2025: Progress Update on Recommendations to Veterans Affairs Canada
On 4 September 2025, the Office of the Veterans Ombud released its annual publication Spotlight 2025: Progress Update on OVO Recommendations to Veterans Affairs Canada (VAC).
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2025-05-02
CY Urges VAC to Rectify Waste and Pesticide Violations at Its Affiliated Farms and to Uphold Environmental Responsibilities
The Fushoushan Veterans Farm, affiliated to the Veteran Affairs Council, was found to have committed violations in the handling of business waste. In addition, both Fushoushan and Wuling Veterans Farms were found to have engaged in improper pesticide use. On March 20, 2025, the Control Yuan Committee on Foreign and National Defense Affairs approved the investigation report submitted by CY members Fan Sun-Lu, Lin Wen-Cheng, and Upay Radio Kanasaw.
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2025-07-04
Ombudsman’s three strategic focuses deliver results and tangible benefits to community
The Ombudsman, Mr Jack Chan, on 2 July 2025 presented the 2024-25 Annual Report of The Ombudsman to the public. The Office exceeded all its service targets in handling enquiries, complaints, reassessment and review of complaints in the reporting year.