UK | Unlocking Solutions in Imaging: working together to learn from failings in the NHS

The Parliamentary and Health Service Ombudsman (PHSO) has published a report about complaints related to NHS imaging. It highlights failings in the way X-rays and scans are reported on and followed up across the health service. The report includes recommendations for a system-wide programme of improvements for more effective and timely management of X-rays and scans. Ombudsman Rob Behrens has written to the Government urging it to prioritise improvements to NHS imaging services as part of the health sector's recovery from the COVID-19 pandemic.

Analysis of casework found four recurring failings:

1.    failures to follow national guidelines on reporting unexpected imaging findings

2.    failures to act on important unexpected findings

3.    delays in reporting imaging findings

4.    failures to learn from past mistakes.

Ombudsman Rob Behrens, said:

‘X-ray and scan results are key to diagnosis and treatment for many people. Yet the failings outlined in this report show that without a concerted effort to improve imaging, patient safety continues to be at risk.'

‘Now, as the NHS recovers from the devastating impact of the pandemic, we have a vital opportunity to learn from the failings and embed system-wide changes to improve imaging in the health service.'

‘The evidence-led recommendations I have set out should be implemented swiftly, with collaboration across government and the health sector to strengthen the NHS’s recovery.’

You can read the full report by clicking here.

To read the full press release, please click here.

Source: Parliamentary and Health Service Ombudsman, UK

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