BackIn September 2025, the State Comptroller and Ombudsman of Israel Matanyahu Englman presented a special report to the Knesset (Israeli Parliament) concerning the resolution of civilian complaints during the hostilities with Iran in June 2025.
During the emergency period, the Office of the Ombudsman established 28 service desks in temporary relocation centers to help victims on-site, and dedicated a hotline and Whatsapp service for enquiries.
The Ombudsman’s office received approximately 700 enquiries and complaints regarding the emergency situation during the hostilities and their immediate aftermath.
52% of the emergency-related complaints that were investigated were successfully resolved.
Here are three examples of interventions by the Ombudsman that directly assisted complainants:
- A seventh-grade special education student whose house was destroyed by missiles was provided with a computer by the Department of Education, enabling him to continue his studies.
- A cancer patient who had undergone an MRI prior to the hostilities did not receive the results of the test due to the emergency situation. Thanks to the Ombudsman’s intervention, the delayed results were expedited and delivered to the patient.
- The Public Housing Agency repaired the reinforced steel door to the safe room in the apartment of a family that includes a wheelchair user, significantly improving their safety during explosions.
Kindly click here to access the English version of a brochure summarizing the key points of the special report.
