The Service Complaints Ombudsman for the Armed Forces (SCOAF), Ms. Mariette Hughes, presents the Annual Report for 2021.
There has been a significant focus this year on culture within the Services, including the House of Commons Defence Committee (HCDC) report on Women in the Armed Forces
The recommendations that the Service Complaints Ombudsman for the Armed Forces, Mariette Hughes, has made in this year’s Annual Report, focuses on the need to drive forward the commitment to progress outstanding recommendations and deliver real change and improvement to the Service Complaints system.
SCOAF delivered several performance improvements this year, and progress against the 2021 Business Plan is positive – including an increased level of outreach and a dedication to sharing learning and insights with the Services.
Please find the Annual Report 2021 attached in the download section below or here.
Source: Service Complaints Ombudsman for the Armed Forces, UK