BackOver the past fortnight, the Office of the Provincial Ombudsman Sindh had the honour of hosting Ms. Ayesha Hamid, Ombudsman Punjab, and Ms. Fauzia Viqar, Federal Ombudsperson for Protection against Harassment (FOSPAH), Pakistan. Their engagements with the office brought federal and provincial ombudsman institutions together to share experience and learn from one another’s work.
The guests were received with warmth and hospitality by Provincial Ombudsman Sindh, Mr. Muhammad Sohail Rajput. During their time at the office, both sides shared views on complaint timelines, inquiry practices, digital case management and the management approach of each office. They also shared success stories, including practices that have helped their institutions deliver timely and fair outcomes for citizens.
The Ombudsman Sindh team also presented the office’s complaint management system to the guests, demonstrating how complaints are registered, tracked and processed, and how digital tools support transparency and follow up at every stage. The guests showed keen interest in the system, and views were exchanged on how such systems can strengthen service delivery and public trust.
The discussions also explored opportunities for future collaboration among the institutions. Both sides expressed the hope that this exchange would grow into a lasting working relationship in service of the people they represent.
As a token of respect and hospitality, Ombudsman Sindh Mr. Muhammad Sohail Rajput presented the guests with a traditional Sindhi Ajrak and a commemorative shield of the Provincial Ombudsman Sindh. He thanked both guests for honouring the office with their visit.
Source: The Office of the Ombudsman of the Province of Sindh, Pakistan
