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Members of the Punjab Ombudsman Office participating in the webinar
The Office of the Ombudsman Punjab conducted a virtual training session in collaboration with the Federal Ombudsman Institution of Belgium on 5th November 2025, aimed at facilitating its officers and staff with international best practices, complaint-handling methods, and operational procedures adopted in Belgium.
Ms. Greet van Gool, Director at the Federal Ombudsman of Belgium, conducted an extensive session briefing about their institution's mandate, complaint processing framework, and strategies to engage citizens. Senior advisors and officers from the Office of the Ombudsman Punjab were part of the session. The session concluded with an extensive Q&A session that helped our staff gain a deeper understanding of the international framework.
This collaboration reinforces the institution’s commitment to building a more efficient and globally connected system of administrative justice. By learning from international partners, the Office of the Ombudsman Punjab continues to expand its capacity, adopt innovative tools, and strengthen pathways for fair, transparent, and accessible grievance redressal across the province.
Source: Provincial Ombudsman Punjab, Pakistan
