BackThe Office of the Ombudsman Punjab has secured financial relief amounting to Rs64.1 million for citizens by taking effective action on complaints lodged against the Water and Sanitation Agency (WASA).
The Office of the Ombudsman Punjab received 38 complaints of various natures against WASA authorities. Following thorough investigations, orders were issued in accordance with the law, leading to the resolution of the grievances.
The complaints primarily related to the correction of water bills, installation and restoration of water connections, and installation of water meters. The Ombudsman Punjab, Ms. Ayesha Hamid’s timely intervention and effective directives ensured Rs64.1 million to citizens.
The complainants expressed their gratitude to the Ombudsman Punjab for the prompt redressal of their grievances, transparent handling of their cases, and the provision of effective administrative justice. They also reaffirmed their confidence in the institution for safeguarding citizens' rights through swift and impartial complaint resolution.
Source: The Office of the Ombudsman Punjab, Pakistan
