Hong Kong, China | Ombudsman commends public officers and calls on public to vote in Legislative Council General Election

At the 28th Presentation Ceremony of the Ombudsman’s Awards on 18 November 2025, the Ombudsman, Mr Jack Chan, presented the Gold, Silver and Bronze Awards for Public Organisations to the Housing Department (“HD”), the Food and Environmental Hygiene Department (“FEHD”), and the Correctional Services Department (“CSD”), respectively.  He also honoured the Transport Department (“TD”) with the Award on Mediation, the Drainage Services Department (“DSD”) with the Information Technology Application and Creativity Award, and the Digital Policy Office (“DPO”) with the Customer Services Award.  Additionally, 10 teams were recognised with the Team Awards, and 80 public officers received the Individual Awards.

Addressing the ceremony, Mr Chan shared the Office of The Ombudsman’s record-breaking accomplishments across all three strategic focuses he introduced last year, and extended his sincere appreciation to all relevant government departments and public organisations for their active co-operation and collaboration.  This year, following the completion of several direct investigation operations into livelihood issues, which have drawn widespread public concern and significant attention from the Government, the Office is poised to surpass last year’s achievements.  Furthermore, it will actively leverage the Hong Kong International Ombudsman Academy to foster innovation and drive positive changes in public administration, advocate the concept of “maladministration prevention”, and continue to strengthen ties and exchanges with international ombudsman bodies.  These initiatives aim to showcase the Hong Kong Special Administrative Region (“HKSAR”)’s distinctive advantage of having strong support from the motherland and close connection with the world while telling good stories of Hong Kong.

HD received the Gold Award this year.  Despite its heavy workload in handling public rental housing applications, tenancy matters and estate management, HD has been earnest in responding to the Office’s inquiries. Its efficient staff have contributed a lot to many successful mediation cases, demonstrating a strong commitment to service.  HD has shown particular concern for cases involving the elderly and people in need, working closely with the Office to resolve public concerns promptly and effectively. These efforts reflect its people-oriented approach and unwavering commitment to enhancing public administration.

Kindly click here to read the full article.

Source: The Ombudsman Hong Kong, China