HONG KONG, CHINA | Ombudsman briefs Legislative Council Members on work results of 2025/26

The Ombudsman, Mr Jack Chan, on 14 July 2026 attended an annual meeting with Legislative Council (“LegCo”) Members to brief them on the progress and results of the Office of The Ombudsman’s work in 2025/26, with an overview of its work strategies and objectives. At the meeting, Mr Chan also exchanged views with LegCo Members on issues of mutual concern and thanked them for their support of the Office’s work.

In response to President Xi Jinping’s hopes for and expectations of the Government of the Hong Kong Special Administrative Region (“HKSAR”), Mr Chan pledged at the meeting that he will lead the Office in supporting the HKSAR Government’s policies in proactive alignment with the National 15th Five-Year Plan, and facilitate the HKSAR Government’s further improvement of administrative efficiency and people’s livelihood. Since taking office, Mr Chan has led the Office to innovate in multiple areas. He said, “The Office has evolved from a passive role with a focus on handling complaints into a proactive statutory body with foresight and capability to initiate systemic reforms. The Office now dedicates its efforts to not only proactive supervision but also preventing maladministration at source, thereby comprehensively enhancing the effectiveness of public governance.”

In 2025/26, the Office achieved remarkable results again in all three of its strategic focus areas. Regarding mediation, 1,145 complaints were resolved by this mode in this reporting year, more than doubling the number from 2024/25. Mr Chan added that, “Over the past year, the Office resolved by mediation numerous complaints related to the eMPF Platform to promptly defuse social tensions and grievances. The recommendations we made for substantive improvement of the eMPF Platform can enhance public services and maintain social stability and public confidence.” Highly praised by the community, the Office’s mediation work has achieved remarkable results.

Kindly click here to read the full media release.

Source: The Office of the Ombudsman Hong Kong, China