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Direct investigation operation into the respite services for supporting carers of elderly persons and persons with disabilities completed
On 9 October 2025, the Ombudsman, Mr Jack Chan, announced the completion of a direct investigation operation into the respite services for supporting carers of elderly persons and persons with disabilities, with 25 major recommendations for improvement made to the Social Welfare Department (“SWD”).
Please click here to watch the live replay of the institution's press conference.
In recent years, tragic incidents have happened from time to time when carers succumb to unbearable pressures. At least 15 injury or fatal incidents relating to carers have occurred in the past three years in Hong Kong. Cases involving “the elderly caring for the elderly”, “the elderly caring for the disabled”, and “the disabled caring for the disabled” are increasingly prevalent.
Mr Chan said, “Carers are the most important, or even the sole pillar, for many elderly persons and persons with disabilities. They have made invaluable contributions to their families and society, and should be recognised and supported by society. Each and every one of these tragedies is extremely shocking and heartbreaking. Respite services form an indispensable part of the support measures for these great carers, allowing them to take a break.
“The Office of the Ombudsman (“Office”) acknowledges and commends the current-term Government’s efforts in strengthening the support for carers and the results, including innovative and effective measures such as introducing the 24-hour Designated Hotline for Carer Support (“Hotline”), setting up a one-stop Information Gateway for Carers, engaging the District Services and Community Care Teams to implement the Scheme on Supporting Elderly and Carers, and launching the Carer Support Data Platform for identification of and proactive follow up on high-risk carers. Regarding respite services, the current-term Government’s efforts and achievements in expanding the service network are also praiseworthy.
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Source: The Ombudsman Hong Kong, China
