BackThe State Comptroller and Ombudsman of Israel, Matanyahu Englman, has launched a comprehensive strategic initiative to integrate Gemini Enterprise across the office, establishing the institution as a technological pioneer while balancing innovation with professional responsibility.
The State Comptroller and Ombudsman of Israel, Matanyahu Englman, who also serves as the President of the European Organisation of Supreme Audit Institutions (EUROSAI), has spearheaded a comprehensive strategic initiative over recent years to integrate artificial intelligence (AI) technologies into the office's daily operations. This landmark shift positions the State Comptroller and Ombudsman Office as a technological pioneer both nationally and internationally, utilizing an operational framework that carefully balances technological advancement with professional responsibility.
As a major step in this digital evolution, the office has officially adopted Gemini Enterprise as its secure, organization-wide AI platform. Following specialized training, staff members are now authorized to work with office materials within a secure digital environment.
An uncompromising commitment to information security and data privacy is at the very core of this deployment, ensuring that all organizational data, sensitive case files, and internal communications remain fully protected and strictly confidential within a highly secure environment. This workspace provides direct access to Gemini Chat, NotebookLM, and advanced AI agents, optimizing administrative workflows and knowledge management.
To ensure a secure, knowledgeable, and highly effective integration, the office has established a structured deployment plan.
The implementation is supported by comprehensive capacity building, including lectures and hands-on workshops focused on AI limitations and data security. To deepen integration, a dedicated Experts Team of early adopters validates new workflows, builds a centralized prompt library, and develops tailored smart agents for each unit.
Building on this technological foundation, the Israel Ombudsman Office is currently planning a flagship project to connect its core complaint management system to an advanced AI engine. This pioneering move is set to revolutionize the core operations of the Ombudsman Office, making complaint investigation processes smarter, faster, and more automated, while strictly maintaining the highest standards of professional integrity, confidentiality, and data privacy.
Source: Office of the State Comptroller and Ombudsman of Israel
