Ireland | Irish Ombudsman’s Annual Report shows an 11% rise in complaints about Public Services

Complaints from the public to Irish Ombudsman and IOI President Peter Tyndall rose by 11% in 2018. Speaking at the publication of his annual report for 2018 Mr Tyndall said that the Office of the Ombudsman received more than 3,300 complaints about public services last year.

The largest number of complaints were about services provided by government departments (1,065). Complaints about local authority services (879), and health and social care services (730) accounted for most of the remaining complaints. The health and social care sector saw the largest increase with 20 percent more complaints received in 2018 than in 2017.

Other areas addressed include Direct Provision (State accommodation services for asylum seekers), Social Welfare Overpayments and the Magdalen Laundry Scheme.

Mr Tyndall spoke about his 2017 investigation into the cases of women who were wrongly excluded from the Magdalen Laundry Restorative Justice scheme: “I am pleased that the Department of Justice and Equality accepted all my recommendations following the investigation and work is well underway to implement them. However, many of the women have already suffered a long delay in receiving redress.  I want to see the remaining women who are eligible paid as soon as possible and I will continue to monitor progress.”

The Irish Ombudsman investigates complaints from the public about almost all providers of public services as well as third-level education bodies, private nursing homes and ‘direct provision’ services.

Please refer to the section below to download the 2018 Annual Report.


Source: The Office of the Ombudsman, Ireland


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