PAKISTAN | From Complaint to Change, Justice for Every Woman

The Office of the Ombudsman Punjab continues to strengthen women’s empowerment by safeguarding their lawful financial rights and addressing long-standing administrative delays. During the reporting period, the Ombudsman Punjab successfully resolved multiple pension-related complaints filed by women, ensuring timely relief and financial security.

In two notable cases, the Ombudsman’s intervention led to the release of over Rs. 120 million in delayed pension dues. Rs. 1.15 Crore for a long-pending family pension to an unmarried daughter of a deceased government servant and Rs. 4.49 Million outstanding pension arrears to a retired female employee. Through effective coordination and strict enforcement of pension rules, these cases were resolved after years of inaction at the departmental level.

These interventions highlight the Ombudsman Punjab’s commitment to protecting women from maladministration, promoting financial independence, and ensuring dignity, transparency, and accountability in public service delivery.

Source: The Office of the Ombudsman Punjab, Pakistan