The Parliamentary and Health Service Ombudsman (PHSO) is one of the most important and influential roles in the public service: a unique opportunity to work closely with Parliament to right individual wrongs, hold those delivering public services to account, and to influence system change and improvement where it is needed.
The office of the PHSO provides an independent complaint handling service for citizens, making final decisions on complaints about UK government departments and other public bodies, and the NHS in England. It also shares findings from casework with Parliament and more widely to influence improvements that makes organisations, and people’s experience of them, better.
The successfull candidate will be responsible for the work of approximately 550 employees (£42 million budget). The successful candidate will need the ability to lead, motivate and support staff in conducting robust investigations of the highest standard, and will personally make complex, sensitive and difficult decisions with a high public profile.
The role requires the ability to operate and influence at the most senior level of public life and comes with a significant element of Parliamentary and public scrutiny and challenge. The office of the PHSO is seeking an individual who is a proven leader and effective communicator, who operates with independence, strategic vision, excellent judgement, and the utmost probity.
The office is open to applications from candidates with a range of professional backgrounds who can demonstrate that they meet the competences required, though an understanding of the public service is important.
It is an exciting time to take up this post, as the Ombudsman service changes how it operates and provides its services. If you believe that you have the experience and qualities we are seeking, we very much look forward to hearing from you.
To view the job description and person specification, kindly click here.
Source: Parliamentary and Health Service Ombudsman (PHSO), United Kingdom