Do you want to improve the performance of your Office?
Do you want to demonstrate value for money?
Would you like to learn from the best practice of others?
If the answer is yes to any of these questions, then Peer Review may be the best tool for you.
The UK Parliamentary and Health Services Ombudsman (PHSO) is hosting a seminar on Peer Review in conjunction with the IOI in London on 23 September 2019.
The seminar will build on the practical experience from two recent peer reviews. The first (peer review of the UK Parliamentary and Health Service Ombudsman) was led by IOI President Peter Tyndall, along with the late Caroline Mitchell from the Financial Ombudsman Service and Chris Gill from Glasgow University. The second was undertaken by the English Local Government and Social Care Ombudsman into the Public Services Ombudsman for Wales.
Speakers will include:
- Mr Peter Tyndall, Ombudsman and Information Commissioner for Ireland and President of The International Ombudsman Institute
- Mr Rob Behrens CBE, UK Parliamentary and Health Service Ombudsman
- Ms Amanda Campbell CBE, CEO UK Parliamentary and Health Service Ombudsman
- Mr Chris Gill, School of Law, University of Glasgow
- Mr Mick King, UK Local Government and Social Care Ombudsman & Chair of the Commission for Local Administration
- Mr Nick Bennett, Public Services Ombudsman for Wales
- Mr Chris Vinestock, Chief Operating Officer, Public Services Ombudsman for Wales
- Mr Mark Bednarski, Professional Practice Co-ordinator, Local Government and Social Care Ombudsman
The seminar will look at reasons for carrying out Peer Reviews, the impact this has on the methodology to be used, a detailed look at how the reviews were undertaken, and the lessons learned.
Following the seminar, a new IOI Best Practice Paper (see existing best practice papers) will be developed to help others who want to carry out peer reviews in the future.
If you are interested in attending please contact Mr Brad Denton, UK Parliamentary and Health Service Ombudsman.
Places are limited and will be allocated on a first come first served basis.
Source: Office of the Ombudsman of Ireland