This Casebook contains summaries of recent cases the Ombudsman has dealt with. 

Organized by the Macedonian Centre for International Cooperation (MCIC), the Roma education forum and the EPTISA Consortium, there were several sessions held within the project “Local integration of refugees, internally displaced persons and minorities” which were attended by a representative of the Office of the Ombudsman from the Department for protection of the rights of the children and persons with disabilities.

Victorian public sector agencies seeking to improve the way they deal with complaints and improve their overall administration are encouraged to engage with the Victorian Ombudsman’s new Public Sector Education program.

Over the last few years, the Public Defender of Rights received many complaints by persons who were, for instance, not allowed to enter certain buildings or public transport vehicles with their assistance dogs.

Le Médiateur de la République Côte d’Ivoire a publié son nouveau journal pour soutenir la promotion de la bonne gouvernance et  pour  se rendre plus visible et plus proche de la population.

Dans un rapport sur « La petite enfance : vecteur de vitalité des communautés francophones en situation minoritaire » le commissaire aux langues officielles recommande au gouvernement de prioriser le développement de la petite enfance dans les communautés francophones.

In a special report on “Early Childhood: Fostering the Vitality of Francophone Minority Communities”, the Commissioner of Official Languages recommends that the government prioritize early childhood development in Francophone communities.

Vulnerable drivers have been left in limbo for years as a result of major failings by the Driver and Vehicle Licensing Agency (DVLA) in assessing people’s fitness to drive, leaving them unable to work and cutting them off from their friends and families, according to a new report published today.