Since January 2015 Queen Margaret University (QMU) has delivered an entirely online Master’s Degree in Dispute Resolution. The underpinning philosophy of the course is combining practical experience of dispute resolution with the latest academic thought and research, to provide students with enhanced transferable theoretical knowledge and practical skills.

The Centre for Civil Society and the African Ombudsman Research Centre (AORC) present a seminar on “Improving Service Delivery in Africa”, which will be held on 6 November 2018 at Howard College, UKZN (Durban, South Africa) and facilitated by AORC Director Advocate Arlene Brock. Speaking at this seminar will be Dr. Victor Ayeni.

Chief Ombudsman Peter Boshier has released his Annual Report for 2017/18. The Report shows increased clearance rates for complaints, and also a significant lift in his Office’s public profile through the release of the publication of our investigations, more guidance material, and our extensive training and assistance for government agencies.

Au terme de l´enquête spéciale, le Protecteur du citoyen cible différents correctifs, concrets et réalistes, pour que le peuple inuit reçoive les services éducatifs auxquels il a droit. Les améliorations passent selon lui par une action concertée entre le Ministère et la Commission scolaire Kativik.

Adam Bodnar, Commissioner for Human Rights and his Office are this year's laureates of the Norwegian Rafto Prize awarded since 1987 to human rights defenders across the world. The Rafto Prize awarded in 2018 draws attention to the issue of threats to democracy and human rights in Poland.

Climate change has a comprehensive impact on our lives. How to adjust social and economic development models to enable people to adapt to the impacts of climate change has become a major focus. In response to the climate change issue, the Control Yuan urges Council of Agriculture to improve its regulatory mechanism.

The European Network for National Human Rights Institutions (ENNHRI) held its General Assembly Meeting and Annual Conference in Athens from the 24th to the 25th of October 2018. During these two days, representatives of NHRIs and Ombudsman Institutions attended this conference on “Ombudsman Institutions and other institutions under threat”.

The IOI's Best Practice Papers series aims to provide guidance material to IOI members, Ombudsman colleagues and interested third parties. Best Practice Paper - Issue 3 on "Own initiative investigations" is now available online.