It contains a mixture of cases drawn from the work of the Office of the Ombudsman of Ireland which they hope prove useful to service providers in developing their services.

In 2020 the work of the Austrian National Preventive Mechanism (NPM) was significantly affected by the COVID-19 pandemic. The English version of the NPM’s activities in 2020 is now available.

The Office of the Ombudsman’s annual report for 2020 was made public in Parliament on 14 July 2021. During 2020, the office fielded a total of 332 enquiries from members of the public, opened 231 cases for either investigation or informal resolution and resolved 210 cases. By way of comparison, the office opened 30 more cases overall during 2020 than in 2019, despite the pandemic and government lockdown during the second quarter.

The Ombudsman of Hong Kong, China, Ms Winnie Chiu, announced the launch of two own-motion investigations. One will examine the operational arrangements for statutory visits under the Justices of the Peace Visit Programme (JP Visit Programme); the other one will investigate problems of alleged illegal operation of kaito ferry service.

The Commission on Administrative Justice (Ombudsman) of Kenya has published the first issue of the Ombudsman Newsletter for 2021. The Newsletter covers the period from January to June 2021.

L’Association des Ombudsmans et des Médiateurs de la Francophonie (AOMF) lance une plateforme de cours en ligne, au regard de l’importance du renforcement des capacités de ses membres, via notamment la formation. Cette nouvelle plateforme permet la formation massive de tous les collaborateurs de médiateurs, la possibilité de rendre certaines formations accessibles à tous, ainsi que la possibilité de maintenir des échanges permanents entre les membres.

El Consejo Directivo del Instituto Latinoamericano del Ombudsman-Defensorías del Pueblo (ILO), manifiesta su honda preocupación por el magnicidio del presidente de Haití y por la sistemática violación de los derechos humanos del pueblo haitiano.

Pursuant to section 17 of the Organic Act of Ombudsmen B.E. 2560 (2017), Mr Viddhavat Rajatanun has completed his term as Chief Ombudsman of Thailand. Following the Royal Proclamation Appointment granted by His Majesty the King Mahavajiralongkorn, Mr. Somsak Suwansujarit was appointed Chief Ombudsman of Thailand and Assoc.Prof. Issaree Hunsacharoonroj as Ombudsman of Thailand.