The IOI introduces a new publication series of best practice papers with a view to provide guidance material in the form of a series of papers to address the key features which inform strong and independent control mechanisms.
During the 11th IOI World Conference and the recent Brussels Conference, IOI Secretary General, Günter Kräuter presented the Austrian TV-show “Bürgeranwalt” (“Advocate for the People”) as best practice example to communicate Ombudsman work to citizens thus raising awareness and increasing visibility. The full video about the TV show, can be found HERE.
- Issue 1 - Developing and Reforming Ombudsman Institutions: An IOI guide for those undertaking these tasks (172,3 KiB)
- Issue 2 - Securing effective change: How to make recommendations that bring about sustainable improvement to public administration (629,2 KiB)
- Issue 3 - Own initiative investigations (570,5 KiB)