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2021-07-16Ombudsman publishes summer edition of the Ombudsman's Casebook
It contains a mixture of cases drawn from the work of the Office of the Ombudsman of Ireland which they hope prove useful to service providers in developing their services.
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2021-07-16Croatia - Ombudswoman - Special Report on The Right to A Healthy Life and Climate Change in the Republic of Croatia - 2013-2020 - EN
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2021-07-15
Cayman Islands - Ombudsman - Annual Report 2020 - EN
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2021-07-15
Ombudsman Newsletter Issue 01/2021 (Jan. - June 2021)
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2015-11-04
APOR Starter Kit
Starter Kit for New Ombudsman and Developing or Expanding Offices Welcome to a collection of Ombudsman resources, guidance and useful advice, prepared for the members of the Australasian and Pacific Ombudsman Region (APOR) with the financial support of the International Ombudsman Institute (IOI). This ‘starter kit’ is designed to provide assistance to newly established Ombudsman offices, as well as to those undergoing expansion or looking for assistance to develop existing services or new functions. The resources in this Sarter Kit are set out under a number of broad topics: Core principles Guiding principles How to build and maintain independence Governance and office management Strategic and business planning Measuring and monitoring performance New functions and a growing office Risk management Records management Challenges to jurisdiction Complaints and investigations Receiving and assessing complaints Conducting investigations Managing parties to a complaint Stakeholder engagement Members of Parliament Journalists Government agencies Outreach and awareness Contacts These pages provide information about the topic and include a range of resources relevant to the topic from other APOR members. This starter kit is a dynamic resource, meaning that the resources may be updated and new resources added over time. New or amended resources If your office has any resources you think may be useful to others, or previously provided resources that have been updated, please contact the Western Australian Ombudsman’s office by email at communications@ombudsman.wa.gov.au. Use of terms Throughout this Starter Kit, some common terms have been used: ‘Agencies’ refers to the Departments, authorities, organisations and other service provides within the Ombudsman’s jurisdiction. ‘Office’ means the office of the Ombudsman. ‘Ombudsman’ refers to the chief executive of the office, and if there are more than one Ombudsman, any or all of them, as relevant. ‘Public officers’ means the people employed in agencies. ‘Staff’ means the people employed in the office under the direction and control of the Ombudsman.
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2021-07-09
Ombudsman for Bermuda - Press Release - Annual Report 2020
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2021-07-07
Control Yuan promotes Sunshine Acts
The Control Yuan is the official body responsible for the execution of the Sunshine Acts in Taiwan. The purpose of these Acts is to prevent corruption and the deleterious effects of money in politics and to promote clean politics.
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2021-07-07
The Ombudsman of Hong Kong publishes the 2020-21 Annual Report
The Office of The Ombudsman received a record-breaking 29,814 complaints in the year 2020-21, according to its Annual Report published on 7 July.
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2021-07-07
Commissioner for Human Rights - Report of the National Mechanism for the Prevention of Torture on ad hoc visits EN
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2021-07-07
Speaking notes - Ms Deborah Glass - EN
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2021-07-07
Speaking notes - Mr Augustine N. Makgonatsotlhe - EN
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2021-07-07
Welcome address - Ms Colette Muller - EN
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2021-07-06
Commonwealth Ombudsman - Investigation report on the AFP's use and administration of telecommunications data powers - 2010 to 2020 (April 2021) - EN
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2021-07-05
Ombudsman City of Toronto - Annual Report 2020 - EN
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2021-07-05
Ombudsman of Ireland - Annual Report 2020 - EN
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2021-07-05
Defensor del Pueblo - Informe Anual MNP 2020 - ES
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2021-07-05
Citizens’ Representative for Newfoundland & Labrador - Annual Report 2019-2020 - EN
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2021-07-05
Citizens’ Representative for Newfoundland & Labrador - Annual Report 2018-2019 - EN
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2021-06-30
CDHCM - Inform Annual 2020 - Volumen I - Informe de actividades
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2021-06-30
CDHCM - Inform Annual 2020 - Volumen II - Violencia digital contra las mujeres