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2021-04-13Information Commissioner - Annual Report 2017 - EN
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2022-08-31
Presentation Major General Oswald Reddy - Western Cape Police Ombudsman (South Africa)
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2021-04-16
People's Advocate - Annual Report 2013 - EN
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2023-07-25
0315re-revise organization-of-administrative-evaluation-bureau
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2023-10-05
AORC - Webinar Invitation - Ombuds in the digital age - EN
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2021-08-26
Commissioner for Human Rights - Annual Report - 2016 - Summary EN
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2023-07-28
Australia Commonwealth - Press release August 2012 EN
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2018-08-21New Commissioners promise to serve Kenyans
A week after assuming office at the Commission, three new Commissioners have reiterated their resolve to live up to the expectations of the Kenyan public and serve them with utmost dedication and humility.
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2017-05-29
Joint project of the Ombudsman and UN OHCHR being implemented
The Office of the Commissioner for Human Rights and the Office of the United Nations High Commissioner for Refugees have been cooperating on combating violence since 2016. A project on “Empowerment of Women in Displacement Situations” continued this year and covered four regions.
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2023-07-28
Press release - IOI Asian International Seminar 2023
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2021-11-12
NSW Ombudsman - Annual Report 2019/2020 - EN
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2022-09-02
Summary of the work of the Human Rights Ombudsman - 2021
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2017-08-31
Ombudsman's Quarterly Review Issue 20/2017
The Office of the Ombudsman New Zealand has published the new Ombudsman Quarterly Review this month.
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2022-02-07
Finland - Parliamentary Ombudsman - Annual Report 2020 - Summary - EN
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2023-06-22
Ombudsman de Montréal - Annual report 2022 - EN
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2022-10-13
National Ombudsman undertakes Peer Review
On October 21-22 in Manchester, the UK National Ombudsman will be submitting itself to an IOI-led Ombudsman peer review. The UK National Ombudsman undertook its first peer review in 2018. Since then, the Ombudsman has led the international effort to establish peer review as a critical tool to assess effectiveness more broadly, including against the Venice Principles. As a result, there are now IOI best practice papers and guidance on the subject.
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2015-11-04
APOR Starter Kit
Starter Kit for New Ombudsman and Developing or Expanding Offices Welcome to a collection of Ombudsman resources, guidance and useful advice, prepared for the members of the Australasian and Pacific Ombudsman Region (APOR) with the financial support of the International Ombudsman Institute (IOI). This ‘starter kit’ is designed to provide assistance to newly established Ombudsman offices, as well as to those undergoing expansion or looking for assistance to develop existing services or new functions. The resources in this Sarter Kit are set out under a number of broad topics: Core principles Guiding principles How to build and maintain independence Governance and office management Strategic and business planning Measuring and monitoring performance New functions and a growing office Risk management Records management Challenges to jurisdiction Complaints and investigations Receiving and assessing complaints Conducting investigations Managing parties to a complaint Stakeholder engagement Members of Parliament Journalists Government agencies Outreach and awareness Contacts These pages provide information about the topic and include a range of resources relevant to the topic from other APOR members. This starter kit is a dynamic resource, meaning that the resources may be updated and new resources added over time. New or amended resources If your office has any resources you think may be useful to others, or previously provided resources that have been updated, please contact the Western Australian Ombudsman’s office by email at communications@ombudsman.wa.gov.au. Use of terms Throughout this Starter Kit, some common terms have been used: ‘Agencies’ refers to the Departments, authorities, organisations and other service provides within the Ombudsman’s jurisdiction. ‘Office’ means the office of the Ombudsman. ‘Ombudsman’ refers to the chief executive of the office, and if there are more than one Ombudsman, any or all of them, as relevant. ‘Public officers’ means the people employed in agencies. ‘Staff’ means the people employed in the office under the direction and control of the Ombudsman.
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2018-12-10
Final Ombudsman Casebook of 2018
The Office of the Ombudsman of Ireland published its final Casebook of 2018. It contains summaries of some of the cases we recently examined in the wide range of public sectors under the Ombudsman's jurisdiction such as agriculture, direct provision, social provision, social protection and health.
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2022-10-31
Australia NSW Ombudsman - Child Death Review Team Annual Report 2021-22
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2022-10-31
New South Wales Ombudsman - Child Death Review Team Annual Report 2021-22