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2015-06-03commission-for-human-rights-and-good-governance amendment-act-2001
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2015-06-03
commissionerforpublicrelationsact2001
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2015-06-03
ley que crea la comision de derechos humanos del estado de mexico
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2015-05-20Allocution du Protecteur du citoyen du Québec au Forum des ombudsmans canadiens – L’évaluation de la performance de l’ombudsman : comment répondre à sa nécessité, tout en évitant les écueils?
Lors d’une conférence donnée au Forum des ombudsmans canadiens, le 13 mai, la protectrice du citoyen du Québec, Mme Raymonde Saint-Germain, s’est exprimée sur la question de l’évaluation de la qualité du travail de l’ombudsman et de son impact. Un sujet d’actualité, puisque les ombudsmans, de plus en plus appelés à répondre de leur performance et de leur valeur ajoutée, sont à la recherche de critères et d’indicateurs sur lesquels appuyer objectivement leur évaluation, a-t-elle souligné.
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2014-02-06
Commissioner of Official Languages - Annual Report 2009/2010 - EN
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2014-12-23
Tax reform includes Spanish Ombudsman’s recommendations
The Ombudsman of Spain, Soledad Becerril, has welcomed the fact that the tax reform approved by the lower chamber of Parliament includes recommendations made by the Institution. Accordingly, it moderates the tax hike on the sale of used homes and keeps in place the abatement coefficients that reduce the capital gains tax on the sale of properties, when the value of the sale does not exceed €400,000.
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2015-05-13Parliamentary Commissioner for Administration (Ombudsman) of Sri Lanka
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2014-02-10
Commonwealth Ombudsman - Annual Report 2010/2011 - EN
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2023-11-07
23. Working Session E: Arne Fliflet – Freedom of information and the Norwegian electronic public records (OEP)
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2014-12-11
Recomendaciones de la Defensoría del Pueblo para realizar compras por internet
Por su comodidad, agilidad y rapidez las compras realizadas a través de internet son una opción cada vez más utilizada cuando se busca adquirir bienes y servicios. Es por ello que la Defensoría del Pueblo de la provincia de Santa Fe desea brindar recomendaciones a fin de que los derechos de los consumidores no sean vulnerados al utilizar esta modalidad.
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2014-12-10
Complaints Commissioner resigns to accept top UK appointment
The Complaints Commissioner, Nicola Williams, has tendered her resignation and has accepted the appointment as the UK Service Complaints Commissioner – the Ombudsman for the UK Armed Forces, based domestically and worldwide. She will leave office in early January 2015.
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2014-12-10
Ombudsman welcomes historic expansion of mandate
Ontario Ombudsman André Marin today welcomed the historic passage of a new law that will allow his office to investigate complaints about municipalities, universities and school boards for the first time.
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2014-12-10
Complaints against HSE centres can be made to the Ombudsman
Ombudsman, Peter Tyndall reminded the public that his office can examine complaints about the HSE and all HSE-run centres, including nursing homes. This follows the shocking scenes in the RTE report on Áras Attracta in County Mayo.
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2014-12-09
Ombudsman Service upholds more than 950 complaints since April 2014
New data published today has revealed that since April this year the Parliamentary and Health Service Ombudsman has upheld hundreds more complaints than in previous years.
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2014-12-01
Municipal administration hands over kiosks to complainant on order of Provincial Ombudsman Sindh
Several complainants approached Provincial Ombudsman Sindh, Mr Asad Ashraf Malik, stating that they had deposited Rs.57,000/- each to Municipal Administration Gulshan-e-Iqbal Town for the allotment of small shops (kiosks), but they were neither provided the kiosks nor did they receive a refund of their deposited money.
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2014-12-01
Australia and New Zealand publish guidelines for complaint management
A joint Australia/New Zealand Standard, AS/NZS 10002:2014 Guidelines for complainant management in organizations, was published on 29 October 2014 to provide general guidance on the objectives and design of an effective complaints handling system, for both public and private sector organisations.
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2014-11-27
Poor communication, errors in diagnosis and poor treatment tops the list of hospital complaints investigated by the Ombudsman
A report has revealed that the top three reasons for hospital complaints investigated by the Ombudsman Service were poor communication, errors in diagnosis - including delays in diagnosis, misdiagnosis and failure to diagnose - and poor treatment.
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2014-11-26
Constitution of the Federal Advisory Committee on Reforms and Alternate Dispute Resolution
The Federal Ombudsman of Pakistan has established the Federal Advisory Committee on Reforms and Alternate Dispute Resolutions comprising fourteen eminent members from various walks of life.
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2014-11-25
Network of Information Commissioners publishes international exchange survey 2014
The latest International Survey of Information Commissioners, conducted by the Centre for Freedom of Information, has been published including responses provided by 53 Commissioners/Ombudsman in 33 countries.
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2024-02-08
The Ombudsman of the Republic of Angola receives the Ambassador of the EU in Angola
The Ombudsman of the Republic of Angola, Mrs. Florbela Rocha Araújo, received the Ambassador of the European Union (EU) accredited in Angola, Mrs. Rosário Bento Pais. At the hearing held on 30 January 2024, the Ombudsman requested the support of the EU for the materialization of virtual hearings throughout the country, to increasingly publicize the role of the institution in defending the rights, freedoms, and guarantees of citizens.