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2016-02-03Albania - Summary: Special Report on Roma Community (July 2012) EN
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2016-01-29
Ombudsman Hong Kong: Complaints against Food and Environmental Hygiene Department for improper handling of food safety complaints (Jan. 2016) - Summary
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2016-01-28Recommendation by the Québec Ombudsman concerning Bill 77 (Québec Immigration Act)
Québec’s Ombudsperson Raymonde Saint-Germain subscribes to the general principles of the Bill 77 (Québec Immigration Act), which proposes reform of the immigration system.
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2016-01-28
Recommandation du Protecteur du citoyen concernant le projet de loi n° 77 – Loi sur l’immigration au Québec
La protectrice du citoyen du Québec, Raymonde Saint-Germain, souscrit aux principes généraux du projet de loi n° 77 – Loi sur l’immigration au Québec, qui propose une réforme du système d’immigration.
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2015-09-15
Ombudsman to examine complaints about private nursing homes
The public can now bring complaints about private nursing homes to Ombudsman Peter Tyndall. From 24 August 2015 the Ombudsman has had his powers extended so that he can independently examine complaints about private nursing homes in receipt of public funding under subvention or through the Nursing Home Support Scheme (also known as ‘Fair Deal’).
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2014-02-06
Commissioner of Official Languages - Annual Report 2010/2011 - FR
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2015-09-08
Refugee crisis - the time has come for the EU to act as one
"In recent days we have seen several Member States, many ordinary citizens, and civil society groups demonstrating remarkable and humbling leadership as they welcome refugees to their communities. EU institutions and all Member States must now take their cues from those citizens and act to alleviate the immediate suffering. The EU must use its immense diplomatic, economic and moral capacity to find ways to tackle the wider issues of Middle Eastern security."
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2015-09-07
Commonwealth Ombudsman follows up on Centrelink recommendations
The Commonwealth Ombudsman, Colin Neave, released a follow-up report into service delivery complaints about the Department of Human Services’ (DHS) Centrelink program. It follows his report in April last year, which was sparked by complaints from people dissatisfied with the Centrelink program’s service delivery arrangements.
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2015-09-03
Ombudsman begins taking complaints about school boards September 1
Beginning with September 1, the Ontario Ombudsman is officially able to take complaints about the province’s 82 school boards. The historic new expansion of the Ombudsman’s mandate was granted with the passage of Bill 8, the Public Sector and MPP Accountability and Transparency Act, 2014.
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2015-08-27
Parliamentary and Health Service Ombudsman responds to HSCIC data on written complaints in the NHS 2014-15
Deputy Parliamentary and Health Service Ombudsman Mick Martin said: ‘Complaints are an incredibly important source of learning for the NHS and a way through which it can improve its services for patients.
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2016-01-07
Frail older people too afraid to complain about poor care
Many older people are afraid to raise the alarm when something goes wrong in their care and worry about what will happen to them if they do, according to a new report published.
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2016-01-05
Commonwealth Ombudsman publishes 2014-2015 Annual Report
The Ombudsman’s Office has had a busy and productive year. A defining feature of the reporting period is the work that has been done within the office and with departments and agencies to prepare for the future. Accordingly, the theme of this year’s annual report is ‘looking forward’.
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2015-08-20
IOI Board welcomes new members
The IOI Board of Directors welcomes Hong Kong Ombudsman Connie Lau and Mr Asad Ashraf Malik, Provincial Ombudsman Sindh (Pakistan) who have been elected by its regional representatives in August 2015.
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2015-08-06
Public Services Ombudsman is appointed Gibraltar’s competent authority for ADR
The Public Service Ombudsman in Gibraltar has been appointed by HM Government of Gibraltar to be the Competent Authority for Gibraltar for the purposes of the Consumer (Alternative Dispute Resolution) Regulations 2015.
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2016-04-29
Ombudswoman Ms. Brinek welcomes UN High Commissioner for Human Rights
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2016-04-29
UN High Commissioner for Human Rights
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2012-10-18
Defensor del Pueblo común de la Comunidad francesa y de la Región valona
Desde este 1 de septiembre de 2012, el Defensor del Pueblo de la Región valona y el Defensor del Pueblo de la Comunidad francesa hicieron sitio al Defensor del Pueblo común de la Comunidad francesa y de la Región valona.
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2015-07-28
“Estudio comparado sobre Defensorías del Pueblo y entidades garantes del derecho a la información en América Latina y Europa”
El estudio preparado por Fernando Basch para EUROsociAL y la Controladoria-Geral da União de Brasil, describe y analiza comparativamente políticas, buenas prácticas institucionales y debilidades de Defensorías del Pueblo y entidades garantes del derecho de acceso a la información en Latinoamérica y Europa.
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2015-12-10
A review into the quality of nhs complaints investigations
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2015-07-27
Ombudsman made 537 recommendations and suggestions in the first half of 2015
The Institution presented before the Mixed Committee for Relations with the Office of the Ombudsman (Defensor del Pueblo) a report on operations in the first five months of the year; the National Prevent Mechanism (NMP) annual report and two case studies.
