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2016-08-02ghana acting-commissioner richard-quayson july-2016
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2015-11-12Adult social care complaints to the Ombudsman on the increase
The Local Government Ombudsman (LGO) is publishing its complaints statistics for adult social care – including data for both councils and private care providers – in its Annual Review of Adult Social Care Complaints 2014/15. The report is being published as part of the LGO’s role as the social care ombudsman, to encourage transparency and accountability across the whole adult social care complaints system.
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2015-11-05
Ombudsman launches investigation into handling of workers compensation claims
The Victorian Ombudsman has commenced an ‘own motion’ investigation into the management of workers compensation claims in Victoria.
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2015-11-04
Complaints and investigations
This section of the Starter Kit provides information and resources relating to the office’s core complaint handling functions. Receiving and assessing complaints Conducting investigations Managing parties to a complaint
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2015-11-04
Receiving and assessing complaints
How complaints are received and assessed can vary depending on a number of factors, including the jurisdiction of the Ombudsman, the agencies and other parties involved, the actions that the complainant has already taken, and the complainant’s desired intended outcome.
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2023-07-11
Portugal - NPM Report 2022 - PT
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2016-03-01
Parliament Commissioner - Annual Report 2014 - ukr
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2016-03-01
LAW OF UKRAINE on the Ukrainian Parliament Commissioner for Human Rights
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2023-07-11
Portugal - Annual Report 2022 - PT
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2016-02-29
Western Australian Ombudsman – Identifying and Defining Issues of Complaint
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2016-02-29
Ombudsman New South Wales – Presentation – Complaint Handling and Good Administration
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2016-02-29
Hong Kong Ombudsman – Handling Complainants Who Disrupt the Operation of the Office
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2016-02-29
Ombudsman New South Wales – Determining Seriousness of Complaints Handout
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2016-02-29
Ombudsman New South Wales – Presentation – Complaint Handling and Good Administration
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2016-02-26
New Zealand: Guide on reasonable accommodation of persons with disabilities (Feb. 2016)
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2016-02-24
Strategic Plan_Ukrainian Parliament Commissioner for Human Rights
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2014-02-06
Commissioner of Official Languages - Annual Report 2010/2011 - EN
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2016-02-09
The Local Ombud’s role in the handling of complaints about the Zonal Police: redundant or complementary?
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2016-02-03
Upcoming regional meeting
Members of the Australasia and Pacific Ombudsman Region (APOR) will be meeting in Melbourne, Australia, on 3 May 2016. The one-day conference is themed “Building Relationships, Meeting Global Challenges”.
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2016-02-03
Albania - Summary: Special report on 12 EU recommendation (April 2012) EN
