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2025-03-21Ombudsman issues 12 recommendations on HD's handling of illegal parking in public housing estates.jpg
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2025-03-21Ombudsman announces results of direct investigation operation into Housing Department’s handling of illegal parking in public housing estates
On 13 March 2025, the Ombudsman, Mr Jack Chan, announced the completion of a direct investigation operation into the Housing Department ("HD")'s handling of illegal parking in public housing estates, and made 12 recommendations for improvement to the HD.
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2025-03-21
DIRECTOR KWENGWERE.jpg
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2025-03-21
Office of the Ombudsman urges women politicians to report injustices
The Office of the Ombudsman has asked women running in the September 2025 General Elections to report any forms of injustices faced in the election process. The Director of Investigations and Research, Ms Martha Kwengwere, said this during a two-day capacity building training aimed at empowering female aspirants for the positions of Member of Parliament and Ward Councilors from the Central Region at Sunbird Capital Hotel, Lilongwe.
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2025-03-21
NIPSO's overview report on interpetation services is out now.JPG
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2025-03-21
NIPSO - Special report - Lost In Translation - A NIPSO Overview Report into GP use of Interpreting Services - EN.pdf
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2025-03-21
SPSO's interactive complaints map.JPG
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2025-03-21
SPSO's interactive complaints map.JPG
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2025-03-21
Local ombuds institutions at the ECHR.jpg
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2025-03-21
Local Ombuds Institutions and Human Rights
Kindly click here to read about the National Ombudsman of the Netherlands and IOI European Regional President Reinier van Zutphen’s visit to the Council of Europe in Strasbourg together with other local ombuds institutions from the Netherlands.
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2025-03-21
informe annual catalan esta disponible.jpg
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2025-03-21
La ineficacia de la Administración frena el progreso social de Cataluña
El 18 de marzo de 2025, la síndica de greuges de Cataluña, Esther Giménez-Salinas, acompañada por su adjunto general, Jordi Palou-Loverdos, entregó al presidente del Parlamento catalán, Josep Rull, el Informe anual de la institución correspondiente al año 2024. Este informe concluye que la eficacia de la Administración catalana debe mejorar, y es que la ineficacia genera desconfianza en las instituciones, afecta a la calidad de vida de las personas, amenaza la sostenibilidad del estado del bienestar, frena el ascensor social y obstaculiza el desarrollo económico.
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2025-03-21
NIPSO's overview report on interpetation services is out now.JPG
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2025-03-21
SPSO Launches New Interactive Complaints Map
The Scottish Public Services Ombudsman has launched the first phase of an interactive map. This shows the number of complaints closed in 2022-23 for each Local Authority area in Scotland across the sectors it oversees, mapped against measures of deprivation.
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2025-03-21
The President of the Czech Republic confirmed the creation of the Children's Ombudsman with his signature
The Czech President sealed the amendment of the Ombudsman Act with his signature. The law will enter into force on 1 July 2025. Thus, the institution of the Children's Ombudsman will be created on that date. Until the election of its representative, the duties will be carried out by the Deputy Ombudsman, Vít Alexander Schorm. The amendment also extends the ombudsman's mandate to include a so-called "National Human Rights Institution" whose aim is to protect and promote human rights in the Czech Republic.
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2025-03-21
NIPSO's overview report on interpetation services is out now_1.JPG
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2025-03-21
Lost in Translation: An Overview report by NIPSO on the provision of Interpretation Services in GP Practices
On 20 March 2025, the Northern Ireland Public Services Ombudsman (NIPSO) published the first in a series of Overview Reports which review issues that are creating potential barriers to accessing healthcare. The report ‘Lost in translation’ provides an overview assessment of the provision of Interpretation Services in GP Practices – for patients who are not proficient in English.
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2025-03-28
Seoul Metropolitan Government Citizens' Ombudsman Commission- Annual Report 2024 - EN.pdf
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2025-03-28
International Ombud Expo.jpg
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2025-03-28
Celebrating the Success of the International Ombud Expo 2024
The 2nd International Ombud Expo (IOE) 2024 concluded on a high note, reaffirming the crucial role of Ombud institutions in strengthening governance, upholding human rights, and ensuring good public administration. Hosted in Gaborone, Botswana, from July 29 to August 2, 2024, the event brought together 541 delegates, including Ombud offices, human rights bodies, grievance handlers, and integrity organisations from over 100 countries. The participation of the AOMA Secretariat AORC and of some institutions, which could not afford exhibition stalls and have their accommodation subsidised, received financial support of the IOI including through its regional subsidy programme.
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