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2024-08-16Ombudsman for Children’s Office publishes “Tomorrow Starts with Us” children’s survey
The Ombudsman for Children’s Office (OCO) commissioned "Tomorrow Starts with Us", a survey carried out with Amárach Research to mark the OCO’s 20th Anniversary. The cost of living, mental health services and future housing needs are the top three concerns for over 1,000 secondary school students who took part in the survey.
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2024-08-09
Webinar on "Promoting Gender Equality: The Role of the Ombudsman"
Join the African Ombudsman Research Centre (AORC), the research and training arm of the African Ombudsman and Mediators' Association (AOMA), for the thought-provoking webinar on "Promoting Gender Equality: The Role of Ombudsman" on Tuesday, 27 August 2024 at 10 am (GMT+2), organised in collaboration with the International Ombudsman Institute.
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2024-08-09
News from the Ombudsman’s Office: July 2024
In the July 2024 issue of the News from the Latvian Ombudsman, the Office includes, among other things, the Ombudsman's opinion on decriminalisation of drug use in young people, the child's right to information on healthcare, a call for administrative and criminal liability for sexual harassment, and a study on inequalities for parents in regulated professions.
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2024-08-08
Ombudsman issues practical guidance to council housing officers
Officers who make decisions on people’s housing needs based on medical assessments, have been provided with a new good practice guide by the Local Government and Social Care Ombudsman.
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2023-11-0725. Plenary Session III: Nikiforos Diamandouros – Ensuring ethics in public administration. The role of the Ombudsman
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2024-08-01
The New Zealand office of the Ombudsman provided online training to the Thailand office
On June 19, 2024, at 10:00 a.m. local time. the Office of the Ombudsman of Thailand, in collaboration with the Office of the Ombudsman of New Zealand, organized an online training activity on the topic of “Complaints, including the intake and management of difficult complainants,” for the investigation and legal affairs officers.
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2024-05-22
The National Ombudsman, the Ombudsman for Children and the Ombudsman for Veterans presented their annual report to the Dutch House of Representatives
Existing laws and regulations provide the government with enough room to properly help citizens. Yet, in practice, the government often solves problems with even more laws, regulations and complex processes, while these do not prevent or solve most of the citizens’ problems.
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2024-08-01
Two CY Committees focus on Submarine Cable Security and Resilience during joint supervision in Pingtung County
On June 26, 2024, Control Yuan President Chen Chu, along with 16 Control Yuan Members serving on the Committee on Foreign and National Defense Affairs and the Committee on Transportation and Procurement Affairs, visited the Satellite Communications Center & Submarine Cable Station at Fangshan Township in Pingtung County.
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2024-08-01
The State Comptroller and Ombudsman presents Annual Report 50 to the Speaker of the Knesset
On 25 June 2024, "National Ombudsday", the State Comptroller and Ombudsman of Israel Mr. Matanyahu Englman presented to the Speaker of the Knesset (Israeli parliament) Ombudsman Annual Report 50 for the year 2023.
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2024-07-26
Ombudsman publishes 2023 Year Report
The Ombudsman of Sint Maarten recently published the 2023-year report. In 2023 there were a total of 367 complaints handled of which 43 resulted in a report by the Ombudsman.
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2024-07-31
Extension of deadline: Tender for IOI regional subsidies 2024/2025
The IOI Board of Directors decided at their Board meeting held in The Hague in May 2024 to continue the regional subsidy programme for the membership year 2024/2025. Members wishing to apply for regional subsidies can submit project proposals until 19 August 2024.
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2024-07-31
NSW Ombudsman’s Casebook July 2024: Investigations and complaint-handling case studies
The NSW Ombudsman’s Casebook July 2024: Investigations and complaint-handling case studies has been tabled in Parliament on 30 July 2024. The NSW Ombudsman holds agencies to account for the services they provide to the people of NSW, achieving positive outcomes for the complainants. Casebook July 2024 is the first of what will be biannual reports featuring case studies illustrating how the NSW Ombudsman achieves those outcomes.
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2024-07-26
Ombudsman regrets Commission approach to access to documents request concerning EU legislation on combatting child sexual abuse
The European Ombudsman strongly regrets the European Commission’s refusal to follow her recommendation to give greater public access to four documents related to the drawing up of proposed legislation to combat child sexual abuse.
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2024-07-25
Toronto’s Ombudsman reports on first year of office’s new Housing Unit, underscores human right to housing
On 19 July 2024, Toronto’s Ombudsman Kwame Addo released an update on the work his office’s new Housing Unit has done during its first year of operation. Established in July of 2023, the Housing Unit at Ombudsman Toronto investigates and reviews the planning and delivery of the City of Toronto’s housing services, policies, and programs to make sure they are fair and uphold Torontonians’ human right to adequate housing.
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2024-07-18
Parliamentary Ombudsman submitted Annual Report 2023 to Speaker of Parliament
On 25 June 2024, Parliamentary Ombudsman Petri Jääskeläinen submitted his Annual Report 2023 to Speaker of Parliament Jussi Halla-aho. In 2023, there were a total of 7,124 complaints (6,613 in 2022). This is just over 500 (7.7%) more than the previous year. The largest number of complaints concerned social welfare 1,136 (997), the police 855 (821), healthcare 803 (751) and criminal sanctions 591 (672). In the reporting year, 6,876 complaints were resolved. The corresponding figure in 2022 was 6,857.
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2024-07-18
Complaints to the Ombudsman reveal systemic issues
In Kevin Brezinski’s latest public report, systemic issues were uncovered within the Alberta Adult Health Benefit program and Alberta Child Health Benefit program, operated jointly by Alberta Health and Seniors, Community and Social Services (SCSS).
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2023-11-07
63. Plenary Session VI: Rt Hon Sir Geoffrey Palmer – Constitutional reflections on 50 years of the Ombudsmen in New Zealand
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2024-07-19
Public Complaints Commission goes to church: Spreading awareness and empowering the community
A sensitization program was held on 7 July 2024 at Jubilee Baptist Church, Osogbo, Osun State Nigeria, to raise awareness about the Public Complaints Commission (PCC) and its services.
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2024-07-18
SPSO publishes new complaints handling guidance to empower children and young people in Scotland
The Scottish Public Services Ombudsman (SPSO) has launched new guidance to support Scottish public services in taking a Child Friendly approach to complaints, following the introduction of a new legal Act in Scotland.
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2024-07-18
French Language Services Commissioner urges Ontario to respect law by making all out-of-home advertising bilingual
French Language Services Commissioner Carl Bouchard released on 12 July 2024 a report urging the Ontario government to make all of its out-of-home advertising bilingual, after his latest investigation found it systematically failed to meet its obligations under the French Language Services Act (FLSA) – even when communicating important public health information.