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2024-07-26Ombudsman regrets Commission approach to access to documents request concerning EU legislation on combatting child sexual abuse
The European Ombudsman strongly regrets the European Commission’s refusal to follow her recommendation to give greater public access to four documents related to the drawing up of proposed legislation to combat child sexual abuse.
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2023-12-14
Annual Report on the activities of the National Mechanism for the Prevention of Torture in 2022
On 18 December 2022, 20 years had passed since the adoption, by the UN General Assembly, of the Optional Protocol to the UN Convention against Torture and Other Cruel, Inhuman or Degrading Treatment or Punishment. Thanks to the implementation of the OPCAT into the Polish legal system, the National Mechanism for the Prevention of Torture has been operating in Poland for nearly 15 years already as part of the Office of the Commissioner for Human Rights.
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2024-07-25
Toronto’s Ombudsman reports on first year of office’s new Housing Unit, underscores human right to housing
On 19 July 2024, Toronto’s Ombudsman Kwame Addo released an update on the work his office’s new Housing Unit has done during its first year of operation. Established in July of 2023, the Housing Unit at Ombudsman Toronto investigates and reviews the planning and delivery of the City of Toronto’s housing services, policies, and programs to make sure they are fair and uphold Torontonians’ human right to adequate housing.
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2024-07-19
Reminder - Invitation to participate in a survey for the OPRAS project
The Northern Ireland Public Services Ombudsman and Professor Chris Gill (University of Glasgow) are conducting a joint research project examining the role of ombudspersons in the protection of refugees and asylum seekers (the OPRAS project). The corresponding survey, whose aim is to understand the work of ombudspersons in this area and to identify good practice, is still open until 27 September 2024. You can now also download the survey in Word format to facilitate its completion where more than one individual is completing it.
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2024-07-19
Public Complaints Commission goes to church: Spreading awareness and empowering the community
A sensitization program was held on 7 July 2024 at Jubilee Baptist Church, Osogbo, Osun State Nigeria, to raise awareness about the Public Complaints Commission (PCC) and its services.
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2024-07-18
SPSO publishes new complaints handling guidance to empower children and young people in Scotland
The Scottish Public Services Ombudsman (SPSO) has launched new guidance to support Scottish public services in taking a Child Friendly approach to complaints, following the introduction of a new legal Act in Scotland.
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2024-07-04
Public Protector South Africa releases reports on investigations it conducted in the first quarter of 2024
The Public Protector South Africa issued on 30 June 2024 its reports based on the investigations it had conducted in the first quarter of the 2024/25 financial year.
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2024-07-18
French Language Services Commissioner urges Ontario to respect law by making all out-of-home advertising bilingual
French Language Services Commissioner Carl Bouchard released on 12 July 2024 a report urging the Ontario government to make all of its out-of-home advertising bilingual, after his latest investigation found it systematically failed to meet its obligations under the French Language Services Act (FLSA) – even when communicating important public health information.
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2023-11-15Ombudsman of the State of Iowa - Annual Report 2014 - EN
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2024-07-05
The Parliamentary Ombudsman meets with the Director of the European Fundamental Rights Agency
The Parliamentary Ombudsman, Judge Emeritus Joseph Zammit McKeon, met with the Director of the European Fundamental Rights Agency (FRA), Ms Sirpa Rautio, to discuss the establishment of a National Human Rights Institution (NHRI) in Malta.
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2024-07-04
Mediator of the Kingdom of Morocco holds keynote speech at High-Level Panel at the UN
Kindly click here to read the main output of the keynote of the Mediator of the Kingdom of Morocco, Mr. Mohamed Benalilou, during the High Level Panel on "Public access and inclusivity: developing strategic initiative to raise awareness on the role of Ombudsman and mediator institutions in the promotion and protection of Human Rights, good governance and the rule of law", held at the UN General Assembly Headquarters in New York on May 22nd, 2024 in implementation of the Article 11 of the UN GA Resolution 77/224 on "the Role of Ombudsman and mediatior institutions in the promotion and protection of Human Rights, good governance and the rule of law", issued on December 15th 2022.
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2024-07-10
Office of the Ombudsman releases 2023 Annual Report
The Office of the Ombudsman has released the 2023 Annual Report which presents the activities that the Office carried out in the year. Pursuant to the Constitution of the Republic of Malawi and the Ombudsman Act, the Ombudsman has submitted the report to the National Assembly through the Office of the speaker.
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2024-07-10
Annual Report 2023 – a credible and trusted institution closer to the people
On 8 July 2024, the Parliamentary Ombudsman, Judge Emeritus Joseph Zammit McKeon, presented the Annual Report 2023 to the Speaker of the House, Anglu Farrugia. Throughout 2023, the Office of the Ombudsman focused on enhancing its working relationship with the public administration. It adopted an open-door policy, reaching out to the public and government entities alike.
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2024-07-10
Ombudsman for Children expresses despair at situation facing children in care
On Monday, 8 July 2024, the Ombudsman for Children, Dr Niall Muldoon, expressed his despair at the last volume of case reports published by the Child Law Project. He has also expressed serious concern about the fact that the Child Law Project has not been re-commissioned, and fears that this indicates the shutting down of open communication between the courts and the public in relation to children in care.
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2024-07-05
NSW Ombudsman releases special report on protecting children at risk
The NSW Ombudsman has released the special report Protecting children at risk: an assessment of whether the Department of Communities and Justice is meeting its core responsibilities. On 5 July 2024, it was tabled in Parliament.
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2024-07-04
Whistleblowing on the rise, growing number of complaints
The last week of June marks World Whistleblower Day and Chief Ombudsman Peter Boshier says he is very heartened to know that people seem to feel more comfortable about reporting issues. In 2022/2023 the Chief Ombudsman received 128 protected disclosures and enquiries, which was an 80% increase from the previous year (with 71 received in 2021/22).
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2024-06-28
Ombudsperson report calls on BC government to address systemic mismanagement in temporary assignment hirings
Awarding temporary public service jobs to 64 ineligible people over a 10-year period represents systemic mismanagement and wrongdoing by BC’s Public Service Agency, Ombudsperson Jay Chalke said on 24 June 2024. In a public report delivered under the Public Interest Disclosure Act, BC’s whistleblowing legislation, Chalke said his office’s investigation showed this practice had a variety of negative effects.
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2024-06-28
Ontario Ombudsman handles near-record number of cases, focuses on rights
Ontario Ombudsman Paul Dubé’s ninth Annual Report, released on 26 June 2024, reflects record and near-record complaints in several areas of his jurisdiction, including those focused on the rights of vulnerable children, people with disabilities, inmates and Ontarians seeking services in French.
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2024-06-13
Public Protector releases a report on the investigations into administrative deficiencies relating to the processing of GBV related matters
On 4 June 2024, the Office of the Public Protector released a report on the investigations into administrative deficiencies relating to the processing of gender-based violence (GBV) related matters within the South African criminal justice system. The investigation emanates from the administrative challenges faced by the public, particularly women and children, in the South African criminal justice system identified by the Public Protector.
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2024-06-13
The Commonwealth Ombudsman's report about agencies' use of surveillance devices was tabled in Parliament
On 6 June 2024, the Commonwealth Ombudsman’s Report about agencies’ use of surveillance devices was tabled in Parliament. The Report identified several areas where agencies need to improve. Kindly click here for more information.