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2023-02-16Issue 5 – Giving voice to mental health patients (Feb. 2021)
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2023-06-29Former Local Government and Social Care Ombudsman honoured by King
Former Local Government and Social Care Ombudsman Michael King has been awarded a CBE in His Majesty the King’s Birthday Honours, announced 19 June 2023. Mr King served as the Local Government and Social Care Ombudsman from 2017 to March 2023, having previously been the organisation’s Chief Executive and serving more than 30 years in the public sector including as a trading standards officer.
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2023-08-24
the-people-s-advocate-of-moldowa-special-report-on-monitoring-the-rights-of-refugees-en
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2023-08-24
The People's Advocate - Special report on monitoring the rights of refugees - EN
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2022-11-24
World’s first official international Ombudsman review finds UK service is robust and good value
The first ever peer review undertaken under the auspices of the International Ombudsman Institute (IOI) finds that the Parliamentary and Health Service Ombudsman (PHSO) delivers an “efficient, enhanced and effective modern service” and provides significant value for stakeholders. It has become a much stronger organisation since a previous independent peer review in 2018.
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2023-08-24
Second International Ombuds Expo 2024 to be held in Gaborone from 29 July to 2 August 2024
Advocate Stephen Tiroyakgosi, the Ombudsman and Human Rights Commissioner of the Republic of Botswana, is pleased to announce that the Second International Ombud Expo will be held in Gaborone, Botswana from 29 July to 2 August 2024. For the announcements in English, French and Spanish kindly see the download section in the article.
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2023-02-09
Ombudsman presents Annual Report 2021/2022
Adv. Basilius Dyakugha, who was appointed as the 7th Ombudsman of Namibia in October 2021, presented the office’s Annual Report for 2021/2022. The Annual Report informs about the office's maldaministration cases, its monitoring of places of detention, the work of the Children's Advocate, as well as the Ombudsman's environmental mandate.
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2019-07-10
Parliamentary Ombudsman presents 2018 Annual Report to the Speaker of the House
The Parliamentary Ombudsman, Mr Anthony C. Mifsud, called upon the President of the House of Representatives, the Hon. Angelo Farrugia to present the Office of the Ombudsman’s Annual Report for 2018.
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2018-10-09
Ombudsman Western Australia releases 2017-18 Annual Report
The Western Australian Ombudsman has tabled his 2017-18 annual report in Parliament. The report outlines the work of the Office for the year. The Office finalised 94% of complaints within 3 months and 100% of the Ombudsman’s recommendations were accepted for the eleventh consecutive year.
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2020-01-24
Plans to expand human rights activities of Public Defender of Rights
The Office of the Public Defender of Rights has launched a four-year plan focused on human rights protection. The plan will allow the Ombudsman to focus even more strongly on particularly vulnerable groups, such as children, people with disabilities and people whose freedom has been restricted.
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2024-01-11
1st ever visit of Thai Chief Ombudsman to Karachi
At the invitation of the Honourable Ombudsman Sindh, Mr. Ajaz Ali Khan, the President of the IOI Asia Region and Chief Ombudsman, Honorable Mr. Somsak Suwansujarit, along with his wife, Mrs. Nipa Suwansujarit, visited Karachi (Pakistan) from 28 November to 1 December 2023.
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2018-06-11
Ombudsman Hong Kong holds seminar on Hong Kong’s postal services
The Office of The Ombudsman held a seminar on June 7 on the Hong Kong’s postal services at the Central Mail Centre (CMC), with around 40 Advisers of the Office and Justices of the Peace (JPs) present.
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2022-08-18
Macao - CCAC - Annual Report 2021 - EN
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2022-08-18
Macao - CCAC - Annual Report 2021 - EN
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2023-07-26
11. Breakout Session II: Prof. Linda C. Reif - Human Rights and Ombudsman Institutions as GANHRI Accredited NHRIs: Benefits, Challenges and Limitations
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2024-03-14
The Ombudsman announces direct investigation report on “Regulation of Licensed Swimming Pools by Food and Environmental Hygiene Department”
On 7 March 2024, the Ombudsman Ms. Winnie Chiu, held a press conference announcing the results of the direct investigation report on "Regulation of Licenced Swimming Pools by Food and Environmental Hygiene Department".
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2018-05-25
Ombudsman published first report on water billing and disconnection practices
In April 2018, the Office of the Ombudsman in the Kingdom of Tonga published its first report. Although the Office had been established in 2001 (formerly as the Office of the Commissioner for Public Relations), the respective Act did not allow for reports to be published. An amendment to the Act effective in December 2016 now allows for the Ombudsman to publish reports.
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2020-12-04
Ombudsman Hong Kong commends public organisation for positive complaint handling
The Ombudsman of Hong Kong, China, Ms Winnie CHIU, hosted the Presentation Ceremony of The Ombudsman's Awards online on 4 December 2020. The Awards are to commend the public organisations and officer for their exemplary performance in complaint handling and customer services.
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2019-08-14
Ombudsman Hong Kong announces direct investigation on implementation of Mandatory Window Inspection Scheme
The Ombudsman, Ms Winnie Chiu, today (14 August) announced the completion of a direct investigation by the Office of The Ombudsman on the Buildings Department (BD)’s implementation of the Mandatory Window Inspection Scheme.
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2018-07-23
Ombudsman Hong Kong publishes latest issue of Annual Report
On 17 July 2018, the Ombudsman, Ms Connie Lau, released to the public her Annual Report 2018. During the year covered by the report, the Office of The Ombudsman saw record highs in the numbers of direct investigations completed, mediation cases handled and complaints relating to access to information lodged with the Office. Around 90 per cent of the recommendations made by the Office have been accepted by government departments and public bodies for implementation.