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2025-04-11NIPSO launches complaint handling guidance for staff in public bodies
On 8 April 2025, the Northern Ireland Public Services Ombudsman launched a set of videos to help staff in public bodies deal with complaints from members of the public. The videos explain why complaints should be taken seriously and give step-by-step guidance to staff on how to investigate complaints well.
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2023-10-31El Diputado del Común - Informe Anual - 2022 - ES
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2018-02-15
Macao - CCAC - Annual Report 2012 - EN
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2025-04-10
The Parliamentary Ombudsman of Malta addresses the impact of the Venice Principles at High-Level Council of Europe Conference
The second day of the High-Level Conference for Ombudsperson Institutions and National Human Rights Institutions (NHRIs), organised under the auspices of the Luxembourg Presidency of the Committee of Ministers of the Council of Europe, focused on the critical role of Ombudspersons and NHRIs in upholding the rule of law.
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2019-09-17
Guide - Pour un recrutement sans discrimination
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2021-08-27
Ombudsman SA - Investigation of District Council of Coober Pedy – Final Report
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2017-02-07
The Ombudsman Casebook Issue 27 January 2017
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2020-04-22
Ombudsman City of Montréal - Annual Report 2011
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2018-05-23
Australia_Victorian OM_Challenging Behaviour_Guide_Report_2018
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2018-05-23
australia victorian-om challenging-behaviour-guide-and-report may-2018 en
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2021-03-18
Macedonia - Ombudsman - Annual Report 2009 - EN
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2020-05-28
Ararteko (Ombudsman Basque Country) - Annual Report 2011 - ES
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2017-01-05
Local Government Ombudsman Report on the Investigation into a complaint against Wokingham Borough Council (Nov. 2016) - EN
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2022-05-20
L'Ombudsman de Montréal - Rapport d'enquête et Recommandations sur les Autochtones et Inuits en situation d'itinérance dans le secteur Milton-Parc à Montréal - 2022 - FR
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2025-04-04
Newly published book traces evolution of the European Ombudsman over its first almost three decades
Kindly click here to read more about the newly published book “The European Ombudsman Investigated: From Old Battles to New Challenges”. It is a seminal study of the European Ombudsman by leading expert commentators, focusing on current challenges and future developments.
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2025-04-04
Registration for the Ombudsman Association’s (OA) 2025 Conference, ‘Providing a Modern Service’, is now open
The Ombudsman Association 2025 conference will take place in Belfast from 9-11 June 2025, at the Hilton Belfast. An exciting programme covers key issues facing the ombudsman sector. Registration is open until 13 May 2025.
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2017-03-27
Public Services Ombudsman for Wales - Annual Report 2015/2016 EN
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2026-04-01
IOI Board of Directors
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2026-04-01
Junta Directiva del IIO
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2026-04-01
Conseil d'administration de l'IIO