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2024-10-17Mediation Case: Lands Department attentive to public concern with prompt actions to address risk of tree collapse
A village resident was concerned about the condition of the trees on the government land nearby, particularly a large tree adjacent to his house, which had grown taller and taller with its trunk leaning more significantly. The Ombudsman’s Office sympathised with his long-standing concern, given that tree collapse had caused casualties time and time again in the past.
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2024-10-17
Taxpayers' Ombudsperson releases 2023–2024 Annual Report
Canada’s Taxpayers’ Ombudsperson, Mr. François Boileau, released his annual report, Fair Access to Service, which was tabled on 8 October 2024 in the House of Commons by Ms. Iqra Khalid, Parliamentary Secretary to the Minister of National Revenue. The report provides an overview of the activities of the Office of the Taxpayers’ Ombudsperson between April 1, 2023, and March 31, 2024.
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2024-10-10
CY issues correction to Ministry of Labor and New Taipei City Government on forced unpaid leave to foreign fishermen
An investigation conducted by Control Yuan has found that after the end of Taiwan’s neritic squid fishing season in September 2023, employers and agents flexibly adjusted fishing manpower using “consensual termination of contract” to avoid requirements of the Labor Standards Act. As a result, 64 foreign fishermen were forced to take unpaid leave, denied the three-year guarantee of work in their contracts, and not given severance pay.
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2024-10-04
Ombudsman Western Australia Annual Report 2023-24 tabled in Parliament
The office of the Western Australian Ombudsman has tabled its 2023-24 annual report in Parliament. The report outlines the work of the Office for the year, including receipt of 2,437 complaints and 12,079 enquiries, finalisation of 95% of complaints within 3 months and the acceptance of all recommendations.
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2024-10-02
Invitation to Annual Military Ombud Symposium
The South African Military Ombud, Lieutenant General (Retired) V.R. Masondo, has the pleasure of inviting all IOI members to attend the Annual Military Ombud Symposium with the theme “Affirming and Promoting the Military Ombud’s Oversight Responsibility: 30 years into democracy", which will take place on 22 November 2024 (9.30 am SAST) and can be attended in person oronline. Click here for more information.
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2024-10-02
Ombudsman’s recommendations to address issues arising from the implementation of “Universal Coverage for Emergency Patients” policy
The Universal Coverage for Emergency Patients is a government policy presented to the parliament by the Council of Ministers. The Council of Ministers has approved the criteria, methoos, and conditions for determining costs associated with treating critical emergency patients under the UCEP policy. As this policy involves multiple government agencies and ministries, the Thailand Ombudsman’s fact-finding results and recommendations have been submitted to the Prime Minister for review and appropriate action.
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2024-07-04
Public Protector South Africa releases reports on investigations it conducted in the first quarter of 2024
The Public Protector South Africa issued on 30 June 2024 its reports based on the investigations it had conducted in the first quarter of the 2024/25 financial year.
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2024-10-02
Webinar on Promoting the Role of the Ombudsman: Increasing Awareness and Recognition of the Institution's Importance
Join the African Ombudsman Research Centre (AORC), the research and training arm of the African Ombudsman and Mediators Association (AOMA) for the thought-provoking webinar on "Promoting the Role of the Ombudsman: Increasing Awareness and Recognition of the Institution's Importance" on Tuesday, 8 October 2024, at 10 am (GMT+2), organised in collaboration with the International Ombudsman Institute.
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2024-10-04
Social Care Ombudsman publishes complaints figures for 2023-24
The Local Government and Social Care Ombudsman is reiterating its call for care providers to be required to tell people about its service, after highlighting the relatively small number of cases it deals with about the independent sector.
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2024-09-25
Ombudsman probes arrangements for recovering public rental housing flats by authorities
The Ombudsman, Mr Jack Chan, announced on 19 September 2024 the launch of a direct investigation operation to examine in detail the workflow of and arrangements for recovering public rental housing (“PRH”) flats for reallocation by the authorities.
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2024-07-25
Office of the Ombudsman embarks on mobile accountability clinics
The Office of the Ombudsman in Malawi has taken to Kasungu for two-week Mobile Accountability Clinics. The clinics are a proactive mechanism that the Office of the Ombudsman uses to take the Office to the people reaching the heart of communities in the rural areas or areas that are far from the main office.
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2024-09-25
Rapport annuel 2023-2024 — Humanité et responsabilité : les services publics face à leurs grandes missions
Le 19 septembre 2024, le protecteur du citoyen, Marc-André Dowd, a déposé son rapport annuel d'activités 2023-2024 à l’Assemblée nationale.
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2024-09-19
Ombudsman encourages Paramount Chiefs to uphold justice and good governance
In his campaign to promote and strengthen administrative justice, accountability and good governance in Sierra Leone, the Ombudsman Tejan Ahmed Israel Jah Esq called on Paramount Chiefs in the Southern Region to uphold justice, accountability and good governance within their Districts, Chiefdoms and localities. He made this statement whilst addressing Paramount Chiefs, District Chairpersons, Mayors and other galaxy of eminent people and government functionaries at the Human Capital Development Advocacy Meeting held at the Moyamba District Council Hall.
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2024-09-19
Ombudsperson welcomes delivery of compensation payments to Sons of Freedom Doukhobors, expresses concern over poor communication, unclear criteria
Seven months after the Premier’s historic apology to the Sons of Freedom Doukhobor survivors and their families in the BC legislature, the BC Ombudsperson is pleased to learn survivors of detention at New Denver in the 1950s are finally being compensated for government’s actions.
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2024-09-19
Ombudsman fetes student leaders as integrity champions
The Office of the Ombudsman recognized integrity champions of the youth during its Campus Integrity Crusaders Awards Ceremony on 30 August 2024. Spearheaded by Deputy Ombudsman Jose Balmeo, Jr., Assistant Ombudsman Janina Hidalgo and Director Rhodora Fenix-Galicia, the Office awarded seven outstanding school organizations for the successful implementation of its enrolled activities promoting integrity, social responsibility and gender and development.
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2024-09-19
Chief Ombudsman’s first investigation into official information handling by council-controlled infrastructure providers
The Chief Ombudsman’s latest self-initiated investigations into official information practices will include two council-controlled organisations for the first time. Peter Boshier has announced investigations of Auckland Transport and Wellington Water along with the Wellington City Council, Queenstown Lakes District Council and Marlborough District Council.
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2024-06-13
Public Protector releases a report on the investigations into administrative deficiencies relating to the processing of GBV related matters
On 4 June 2024, the Office of the Public Protector released a report on the investigations into administrative deficiencies relating to the processing of gender-based violence (GBV) related matters within the South African criminal justice system. The investigation emanates from the administrative challenges faced by the public, particularly women and children, in the South African criminal justice system identified by the Public Protector.
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2024-09-12
European Ombudsman encourages Council to assess risks around use of sponsorship by rotating presidency
The Ombudsman has encouraged the Council of the European Union to assess whether its guidance for corporate sponsorship of its rotating presidency is effective at mitigating potential conflicts of interest and reputational risks for the EU, and to explore possible measures to help mitigate these risks.
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2024-09-06
Ombudsman to investigate child welfare practice of placing children and youth in hotels, motels, offices and trailers
On September 5, 2024, Ontario Ombudsman Paul Dubé announced an investigation into the practice of child welfare agencies placing young children and teens in hotels, motels, offices and trailers. The Ombudsman launched the investigation on his own initiative in light of several reports about children being inappropriately housed in these settings. Ombudsman staff have already visited some of these children and youth to see their living conditions and hear their concerns directly.
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2024-09-06
Office of The Ombudsman announces results of direct investigation into Transport Department’s arrangements for driving tests
On 5 September 2024, the Ombudsman, Mr Jack Chan, announced the completion of a direct investigation operation into the arrangements for driving tests by the Transport Department (TD), and made 12 major recommendations to the Department.