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2023-07-28Commonwealth Ombudsman - 2021/22 Report to the Attorney-General on agencies' compliance with the Crimes Act 1914 - EN
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2023-09-29
State Comptroller & Ombudsman of Israel_The Office of the Ombudsman and the Right to Access the Administration in the Welfare State_EN
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2022-10-19Health care complaints to B.C. Ombudsperson highest in ten years
The BC Ombudsperson’s 2021/22 Annual Report, released 18 October, highlights that complaints about health care from British Columbians were the highest in a decade. The office received almost 1,300 complaints and enquiries focused on programs and services provided by the Ministry of Health and B.C.’s health authorities.
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2023-12-07
Tranquilisers instead of individual support: even such cases are encountered during the Defender’s visits to residential facilities for people with disabilities
The stories of two men with mental disabilities, recorded by employees of the Defender’s Office during their visits, illustrate a phenomenon, which has mostly been overlooked so far: some people with mental disabilities, especially those with challenging behaviour, receive high doses of tranquilisers. According to the Deputy Defender, this practice has to change. Behaviour is often the only possible form of communication for people who cannot otherwise make contact with others. It is therefore necessary that the latter understand the unmet needs behind the patient’s challenging behaviour and be able to respond accordingly. Tranquillisers must not be the first, let alone the only and permanent “solution”.
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2022-02-17
Victorian Parliament refers new investigation to Ombudsman
The Victorian Ombudsman will now consider an official referral from the Legislative Council for a new investigation after a private member’s motion was successfully passed.
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2023-02-16
The Ombudsman held a press conference to announce two own motion investigation reports
The Ombudsman, Ms Winnie Chiu, held a press conference on 16 February 2023 to announce the results of two direct investigations.
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2022-11-21
NSW Ombudsman's audit report recommends improvements to councils' public interest disclosure practices
A report recently tabled by the New South Wales (NSW) Ombudsman has highlighted the importance of local councils having systems in place to ensure that public interest disclosures (PIDs) are encouraged, identified, and reported.
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2023-10-12
Ombudsman at the ENNHRI Jubilee Assembly on Artificial Intelligence, Digitalization and Climate Change as Challenges to Human Rights
Human Rights Ombudsman Peter Svetina participated in the General Assembly and Conference of the European Network of National Human Rights Institutions (ENNHRI) in Brussels. He participated as a speaker at a roundtable discussion about challenges in the field of human rights, primarily in the fields of digitalisation, artificial intelligence, and climate change.
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2023-07-25
02. 40th Anniversary Celebrations: Promoting access to Justice around the globe - Peter Tyndall (IOI President / Ombudsman Ireland)
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2025-02-21
Good Administration: made simple
Judge Emeritus Joseph Zammit McKeon, the Parliamentary Ombudsman of Malta, shares his thoughts on whether the core principles stipulated in Art 41 of the Charter of Fundamental Rights of the EU should also be applicable to domestic matters and/or disputes between persons and the public service and/or public administration in Malta.
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2022-06-29
Ombudsman pushes Royal Thai Police to streamline criminal record database
In 2020, the Ombudsman received a complaint from the Faculty of Law of Thammasat University, in relation to the Royal Thai Police Regulation on fingerprinting and record keeping. Pursuant to this regulation, information remains in the criminal record database, even when the prosecutor decides not to press charges.
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2023-11-07
65. Plenary Session VI: Bruce Barbour – Looking ahead; challenges for the IOI in responding to its members needs in changing times
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2023-07-21
President makes submission to the review of Statutory Offices of the House of Assembly of Newfoundland and Labrador
IOI President Chris Field PSM was very pleased to have had the opportunity to make a submission to the Review of Statutory Offices of the House of Assembly of Newfoundland and Labrador, being undertaken by the Honourable Robert A. Fowler.
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2022-09-06
Councils cannot allow multiple care home contracts to run in tandem
The Local Government and Social Care Ombudsman is cautioning councils against allowing the care homes they work with to have subsidiary contracts with clients following a complaint about Leeds City Council.
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2022-08-31
Guidance Tool - Strengthening the Resilience of NHRIs and Responding to Threats
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2023-08-28
Fair Recovery - How complaints helped to improve the Department of Employment Affairs and Social Protection's handling of overpayment (2019)
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2022-10-04
Police failures in responding to complaints of abuse at Kincora Boys’ Home
The Police Ombudsman, Mrs Marie Anderson, has written to the former residents of Kincora Boys’ Home who had made complaints to her Office about failures by police to adequately respond to complaints of sexual abuse which occurred within the Home.
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2023-06-23
The Victorian Ombudsman releases a report on unequal service to Victorian workers delivered by self-insurers
Victoria’s workers compensation scheme has come under much scrutiny from the Victorian Ombudsman over the years, resulting in significant reforms. But the latest report "WorkSafe 3: Investigation into Victorian self-insurers’ claims management and WorkSafe oversight" highlights the shortcomings of self-insurers - private companies that manage workers compensation themselves - which have not previously been scrutinised by the Ombudsman.
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2022-07-07
2021 Report: Cases handled rise 6% to a new high
In 2021, a record volume of 12,219 new cases were processed, as a result of a 6% annual increase in the number of complaints admitted. Based on 2017, the beginning of the first mandate of the current Ombudsman, Maria Lúcia Amaral, the accumulated growth in the number of new complaints processed is 57%.
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2022-09-28
Report on giving effect to the recommendations arising from the Investigation into the handling of complaints by the Legal Services and Complaints Committee