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2024-07-25Toronto’s Ombudsman reports on first year of office’s new Housing Unit, underscores human right to housing
On 19 July 2024, Toronto’s Ombudsman Kwame Addo released an update on the work his office’s new Housing Unit has done during its first year of operation. Established in July of 2023, the Housing Unit at Ombudsman Toronto investigates and reviews the planning and delivery of the City of Toronto’s housing services, policies, and programs to make sure they are fair and uphold Torontonians’ human right to adequate housing.
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2024-03-21
La Defensoría objetó el aumento de peajes de Autopistas Urbanas S.A
El subdirector de Transporte y Telecomunicaciones de la Defensoría del Pueblo del la Ciudad Autónoma de Buenos Aires, Javier Altrudi, participó en representación del organismo de la audiencia pública convocada por el Ente Único Regulador de Servicios Públicos porteño para tratar la modificación del cuadro tarifario y el valor del “Pase Diario”.
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2024-03-14
Falta de personal y de reactivos complican atención oportuna a pacientes con dengue en hospital de Huarmey
La oficina de la Defensoría del Pueblo en Áncash demandó la intervención inmediata de la Dirección Regional de Salud (Diresa) ante la grave situación de falta de personal y de insumos por la que viene atravesando el Hospital de Apoyo de Huarmey, lo que impide atender de manera eficiente la gran cantidad de pacientes contagiados por dengue que ingresan semanalmente a dicho nosocomio.
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2024-04-05
Informe anual 2023 – El Síndic de Greuges de la Comunitat Valenciana considera “inaceptables” las excusas de la Administración
El síndic de Greuges, Ángel Luna, acompañado de la adjunta primera, Concha Bru, y del segundo, Carlos Castillo, ha presentado el 27 marzo de 2024 su Informe Anual 2023, en el que denuncia que las excusas de la Administración para no atender en un plazo razonable los derechos de la ciudadanía son “inaceptables”.
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2024-04-04
La Defensoría Del Pueblo de la Ciudad Autónoma de Buenos Aires cuestionó el aumento de la tarifa del agua
El organismo de control participó en la audiencia pública virtual que organizó la Secretaría de Obras Públicas para debatir la adecuación tarifaria de AySA.
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2024-03-06
Síndica celebra el 5.° aniversario del Pacto contra la segregación escolar
El 1 de marzo de 2024 tenía lugar el acto de celebración del 5.º aniversario del Pacto contra la segregación escolar, que impulsaron en 2019 la institución del Síndic de Greuges de Catalunya y el Departamento de Educación, con la voluntad de promover políticas de lucha contra ese fenómeno.
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2024-03-14
Defensoría capacita a universitarios sobre participación ciudadana y derecho al sufragio
Una capacitación sobre la importancia de la participación ciudadana y el derecho al sufragio realizaron los Oficiales de Derechos Humanos de la Defensoría del Pueblo a estudiantes de la Universidad Interamericana de Panamá, en el marco del convenio entre la entidad y el Tribunal Electoral para promover estos derechos humanos.
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2024-07-19
Reminder - Invitation to participate in a survey for the OPRAS project
The Northern Ireland Public Services Ombudsman and Professor Chris Gill (University of Glasgow) are conducting a joint research project examining the role of ombudspersons in the protection of refugees and asylum seekers (the OPRAS project). The corresponding survey, whose aim is to understand the work of ombudspersons in this area and to identify good practice, is still open until 27 September 2024. You can now also download the survey in Word format to facilitate its completion where more than one individual is completing it.
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2024-07-19
Rappel - Invitation à participer à une enquête pour le projet OPRAS
Le Médiateur des Services Publics d'Irlande du Nord et le Professeur Chris Gill (Université de Glasgow) mènent un projet de recherche commun examinant le rôle des médiateurs dans la protection des réfugiés et des demandeurs d'asile (le projet OPRAS). L'enquête correspondante, dont l'objectif est de comprendre le travail des médiateurs dans ce domaine et d'identifier les bonnes pratiques, est encore ouverte jusqu'au 27 septembre 2024. Vous pouvez désormais télécharger l'enquête au format Word afin de faciliter son remplissage par plusieurs personnes.
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2024-07-19
Public Complaints Commission goes to church: Spreading awareness and empowering the community
A sensitization program was held on 7 July 2024 at Jubilee Baptist Church, Osogbo, Osun State Nigeria, to raise awareness about the Public Complaints Commission (PCC) and its services.
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2024-07-19
Ombudsman urges government action on health issues amid concerns
Virgílio da Silva Guterres ‘Lamukan’, Ombudsman for Human Rights and Justice, has urgently called upon the Minister of Health and her team to address pressing issues affecting hospitals in Timor-Leste. Speaking at Hotel Timor on July 10th, Guterres emphasized the severity of the situation, stating, “We cannot afford to let the situation in hospitals deteriorate further.”
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2024-07-18
Taxpayers’ Ombudsperson launches systemic examination into Canada Revenue Agency’s 2023 bare trust filing requirements
The Taxpayers’ Ombudsperson, Mr. François Boileau, has formally opened a systemic examination into whether the Canada Revenue Agency (CRA) respected taxpayers’ rights in its administration of bare trust filing requirements for the 2023 tax year.
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2024-07-18
French Language Services Commissioner urges Ontario to respect law by making all out-of-home advertising bilingual
French Language Services Commissioner Carl Bouchard released on 12 July 2024 a report urging the Ontario government to make all of its out-of-home advertising bilingual, after his latest investigation found it systematically failed to meet its obligations under the French Language Services Act (FLSA) – even when communicating important public health information.
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2024-07-18
Le Commissaire aux services en français exhorte l’Ontario à respecter la Loi et rendre toute la publicité extérieure bilingue
Le Commissaire aux services en français Carl Bouchard a publié le 12 Juillet 2024 un rapport exhortant le gouvernement de l'Ontario à rendre bilingue toute sa publicité extérieure, après que sa dernière enquête a révélé un manquement systématique aux obligations de la Loi sur les services en français (LSF) – même lorsqu'il s'agissait de communications importantes sur la santé publique.
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2024-07-18
Complaints to the Ombudsman reveal systemic issues
In Kevin Brezinski’s latest public report, systemic issues were uncovered within the Alberta Adult Health Benefit program and Alberta Child Health Benefit program, operated jointly by Alberta Health and Seniors, Community and Social Services (SCSS).
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2024-07-18
SPSO publishes new complaints handling guidance to empower children and young people in Scotland
The Scottish Public Services Ombudsman (SPSO) has launched new guidance to support Scottish public services in taking a Child Friendly approach to complaints, following the introduction of a new legal Act in Scotland.
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2024-07-18
Information brochure on whistleblowers published by the Federal Ombudsman
The Federal Ombudsman of Belgium published a new information brochure for whistleblowers. It is an informative and practical tool with the most important information for whistleblowers who want to make a report to the Federal Ombudsman. The brochure sets out the procedures for making a report and for obtaining protection from the Belgian institution.
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2024-07-18
Parliamentary Ombudsman submitted Annual Report 2023 to Speaker of Parliament
On 25 June 2024, Parliamentary Ombudsman Petri Jääskeläinen submitted his Annual Report 2023 to Speaker of Parliament Jussi Halla-aho. In 2023, there were a total of 7,124 complaints (6,613 in 2022). This is just over 500 (7.7%) more than the previous year. The largest number of complaints concerned social welfare 1,136 (997), the police 855 (821), healthcare 803 (751) and criminal sanctions 591 (672). In the reporting year, 6,876 complaints were resolved. The corresponding figure in 2022 was 6,857.
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2024-03-28
La síndica de greuges de Cataluña entrega al Parlamento el informe anual 2023
La síndica de greuges de Cataluña, Esther Giménez-Salinas, acompañada por el adjunto general, Jaume Saura, ha entregado a la presidenta del Parlamento, Anna Erra, el Informe anual al Parlamento de la institución correspondiente al año 2023.
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2024-08-13Seocho-gu Ombudsman