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2019-06-21Denmark - Parliamentary Ombudsman - Annual Report 2018 - EN
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2017-05-09
Asbestos: How NSW government agencies deal with the problem - April 2017
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2025-10-27
Ombudsman Moldova - Annual report 2024 - Summary - EN
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2017-12-04Investigation into the management of maintenance claims against public housing tenant
As a result of a number of complaints to the Ombudsman and wider community concern, the Ombudsman conducted an investigation into the Department of Health and Human Services' Office of Housing's processes for determining and pursuing maintenance debts against public housing tenants. The investigation found that many public housing tenants were charged thousands of dollars for the repair of damaged public housing, even when there was no evidence they caused the damage. The investigation also found that the department was wasting public resources and breaching its responsibility as a Model Litigant by making unreasonable demands for cost recovery and pursing claims to the Victorian Civil and Administrative Tribunal.
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2016-08-01
Ombudsman's Casebook, Issue 7, Summer 2016
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2015-10-23
Ombudsman Western Australia - Annual Report 2013/2014 - EN
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2017-05-04
Kosovo - Ombudsperson Institution - Annual Report 2011 - EN
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2021-03-22
Commonwealth Ombudsman - ACT Policing’s administrative framework for engagement with the ACT Aboriginal and Torres Strait Islander community - Vol I (March 2021) - EN
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2017-01-23
37. Breakout Session VI: Dr. Gertrude Brinek - Collaboration with Civil Society: Austrian Views
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2016-03-15
CV of Human Rights Defender Arman Tatoyan
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2016-06-15
Denmark - Parliamentary Ombudsman - Annual Report 2015 - EN
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2017-08-23
Council of Europe - Highlights 2016 - Activity Report
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2025-10-24
The Catalan deputy for children, newly elected president of the ENOC Bureau
The Catalan deputy for the defence of children's and adolescents' rights, Aida C. Rodríguez, has been elected president-elect of the European Network of Ombudspersons for Children (ENOC) for the 2025/2026 term. The election and assumption of office took place during the 29th General Assembly in Bucharest, Romania. Next year, the deputy will assume the presidency of the Bureau and Catalonia will organise and host the 30th ENOC General Assembly.
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2015-10-12
FRA 2015_Alternatives to detention_compilation key materials
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2017-09-28
3rd NPM training held in Vienna
Developing skills in order to optimize interaction and communication with challenging conversation partners was the main aim of the third NPM workshop which was held in Vienna from 25 – 27 September 2017 and which brought 29 participants from 21 different countries together to experience a three-day workshop of shared learning.
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2016-05-31
Report on fostering economic development for Aboriginal people - May 2016
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2018-08-16
Protecteur du Citoyen - Annual Report 2011/2012 - EN
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2018-03-21
Provincial and University Ombuds promote accountability on campus
Ontario universities came under the provincial ombudsman’s oversight in 2016. The office has since received more than 500 university-related complaints. Paul Dubé is in the “persuasion game.” Whether it’s overseeing complaints about provincial government ministries, municipalities or universities, Mr. Dubé, Ontario’s ombudsman says his modus operandi remains the same. “My approach as an ombudsman has always been to show all stakeholders what’s in it for them, why they will benefit from these recommendations, that it’s in their interest.”
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2023-07-11
Portugal - NPM Report 2022 - PT
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2017-09-21
National Ombudsmans visits colleague in Poland
“Independent, impartial and outreaching”; with these three terms Reinier van Zutphen, National Ombudsman of the Netherlands defined the central task of an ombudsman institute. He did so during a press conference at the office of the Polish ombudsman Mr Adam Bodnar. Mr Van Zutphen is also board member of the European Chapter of the de International Ombudsman Institute (IOI). The Dutch National Ombudsman visited his colleague for a two day meeting sharing best practices and experiences.