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2018-02-23Commencement of the Ombudsman Act 2017
The new Ombudsman Act 2017 commenced on 31 January 2018. The coming into effect of this new Act means that any person who is unhappy about how any government office deals with them, can complain to the Ombudsman. Furthermore, the Ombudsman is empowered by this new Act to not only investigate appropriate complaints that it received but can also initiate investigations on its own from information received from any other source including the media.
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2018-06-07Petitions Committee of the German Bundestag - Annual Report - 2017 (German)
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2018-02-20
Ombudsman rules complaint of marketplace vendors against removal of kiosks founded
The Ombudsman considered a complaint filed by a group of thirty Marketplace Vendors founded and ruled that the standards of Reason, Active and adequate information provision, and Reasonableness and proportionality have been violated. The vendors had informed the Ombudsman that they were negatively affected by the decision of the Minister of Tourism, Economic Affairs, Traffic and Telecommunication (Minister TEATT) to breakdown and remove all Kiosks in Philipsburg.
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2018-02-13
New Control Yuan members welcomed at pre-inauguration meeting
Control Yuan President Chang Po-ya welcomed all 11 new CY members at a pre-inauguration meeting held January 18, 2018, two days after the nominees were approved by the Legislative Yuan. In a speech at the gathering, she expressed the expectation that all members will work together in exercising their constitutionally-granted independent ombudsman powers in order to ensure good governance.
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2018-02-08
New Council of Europe Commissioner for Human Rights elected
Dunja Mijatovic (Bosnia and Herzegovina) was today elected as the Council of Europe Commissioner for Human Rights by the Organisation’s Parliamentary Assembly (PACE) at its plenary session in Strasbourg.
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2018-02-07
City Ombudsman says Toronto community housing priority transfer process giving tenants false hope
Ombudsman Toronto released a report on an Investigation into Toronto Community Housing Corporation’s Medical and Safety Risk priority transfer process for tenants. Ombudsman Susan Opler made 21 recommendations to improve fairness and to serve tenants with the most serious health and safety concerns related to their units.
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2018-02-06
Commissioner for Fundamental Rights on the delivery of registered mail to blind and partially-sighted persons
By default, Magyar Posta [the Hungarian postal service] allows the delivery of registered mail to blind and partially-sighted persons only in the presence of a witness of full age. According to the Commissioner for Fundamental Rights, this practice is in violation of the right to equal dignity and the country’s international human rights commitments.
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2018-05-23
Australia_Commonwealth OM_Special report_Immigration detention_2018
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2018-02-05
NIPSO investigates complaint against Department for Infrastructure
The Public Services Ombudsman investigated a complaint by Belfast City Airport Watch Limited (BCAWL) regarding the actions of the Department of Environment in relation to George Best Belfast City Airport in failing to enforce the 2008 Planning Agreement between it and the Airport as well as concerning the handling of BCAWL’s complaint by the Department. The Ombudsman identified five instances of maladministration by the Department and made recommendations on the matter.
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2018-02-01
Public Protector appears before Parliamentary select Committee on Legal Affairs, Human Rights and Gender Matters
The Public Protector of Zambia made her maiden appearance before a select Committee of the National Assembly on Legal Affairs, Human Rights, National Guidance, Gender Matters and Governance on 31 January 2018, to review the operations of the Office .
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2018-01-30
Record number of complaints received by the Finnish Parliamentary Ombudsman in 2017
In 2017, the Parliamentary Ombudsman received a record number of 6,192 complaints, which is an increase of almost 1,300 complaints from 2016 (4,922 complaints). Complaints against the Social Insurance Institution (Kela) totalled 1,169, and 814 of them concerned social assistance, therefore increasing by about 700 compared to 2016. The criminal sanctions field, social insurance and labour and unemployment security were other administrative branches that saw a clear increase in the number of complaints.
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2018-01-30
New Commissioner of Official Languages takes office
Raymond Théberge took office as Commissioner of Official Languages on January 29, 2018. He has a PhD in linguistics from McGill University, a master’s degree in applied linguistics from the University of Ottawa and a bachelor’s degree in history from the Collège universitaire de Saint-Boniface. He held a number of leadership positions before coming to the Office of the Commissioner of Official Languages, and he has significant experience with official language minority communities. He also has extensive experience in academia and has worked across Canada.
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2018-01-29
Commission engages National Assembly Oversight Committee
The Commission has reached out to the National Assembly’s Departmental Committee on Justice and Legal Affairs in an effort to advance administrative justice in the public sector. The interaction coincides with the induction retreat for members of the newly constituted Committee which is taking place between 26th to 28th January, 2018, in Mombasa.
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2018-01-26
Control Yuan recommends reverse mortgage program for seniors
Ten financial institutions in Taiwan are currently participating in a program focused on implementing the government's senior citizen reverse mortgage policy. An investigation of the Control Yuan has resulted in specific recommendations to the government for further improving the program.
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2018-01-26
UN Secretary-General welcomes applications for position of UN Ombudsman
The UN Secretary-General welcomes applications for the position of United Nations Ombudsman. In order to ensure a wide pool of candidates for this position, the Secretariat would welcome any applications to supplement the Secretary-General’s own search and consultations. Women candidates are strongly encouraged to apply. Applications must be sent to the Secretariat of the UN or to eosgapplications201712@un.org by 19 February 2018.
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2018-01-23
E-People – the best communication channel to the government
On November 1, the ACRC announced that e-People was selected as an Excellent Administrative Service and inducted into the hall of fame, as one of the top 50 persons and services selected by citizens in the Ministry of the Interior and Safety(MOIS)’s 50th Anniversary Commemoration Event of Korea’s e-government.
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2018-01-23
Recomendación sobre el funcionamiento de los CRD
El Procurador Penitenciario de la Nación emitió el pasado 5 de enero la recomendación N° 873 dirigida al Director Nacional del Servicio Penitenciario Federal con el propósito de requerir que se implemente un abordaje integral de los consumos problemáticos en contextos de encierro, en el cual la conducción de los Centros de Rehabilitación de Drogadependientes (CRD) se encuentre en manos de profesionales de la salud mental.
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2018-01-17
Ombudsman investigation recommends improvements in HSE’s Treatment Abroad Scheme
Ombudsman Peter Tyndall has today published a report following his investigation into the HSE’s administration of the Treatment Abroad Scheme. The investigation followed complaints to the Ombudsman about the scheme including suggestions that it was overly complex, that there were delays in approving applications and that some applicants were being given incorrect information.
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2018-01-17
Comunicado sobre situación de violencia contra las mujeres
La Defensoría del Pueblo al iniciar este año, considera oportuno, en su calidad de coordinadora del Observatorio Panameño contra la Violencia de Género (OPVG), hacer una breve reseña sobre la situación de violencia contra las mujeres, como una forma de visibilizar los retos que continuamos teniendo como Estado, en la protección y defensa de los derechos de las mujeres.
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2018-01-17
Commission Participates in first conference for Ombudsmen of IGAD Member States
The Commission participated in the first Regional Conference for Ombudsmen of the Intergovernmental Authority on Development (IGAD) member states in Djibouti City, Djibouti, from 10th to 11thDecember, 2017. The Conference, whose theme was ‘Migration, Public Protection and Human Security’, was organised by IGAD for experience sharing and development of a regional approach to addressing the challenges related to migration, public protection and human security in the IGAD region.