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2024-08-22Canada Revenue Agency contact centres hours are now extended after Taxpayers' Ombudsperson's request to give taxpayers equal access across Canada
The Taxpayers’ Ombudsperson, Mr. François Boileau, made a service improvement request to the Canada Revenue Agency (CRA) in March 2024, asking it to make changes to prevent an issue blocking callers from reaching the CRA during its contact centres’ regular hours of service.
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2024-08-22
Réaction au projet de Règlement modifiant le Règlement sur l’aide aux personnes et aux familles
Le 16 août 2024, le protecteur du citoyen, M. Marc-André Dowd, a transmis une lettre à la ministre responsable de la Solidarité sociale et de l’Action communautaire, Mme Chantal Rouleau. Il y commente le projet de Règlement modifiant le Règlement sur l’aide aux personnes et aux familles. Le but du projet de loi est d’instaurer un supplément à la prestation équivalant à 10 % des revenus de travail qui dépassent le montant permis sans diminution de la prestation.
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2024-08-22
Veterans Ombud Releases 2024 Spotlight: Progress Update on OVO Recommendations to VAC
On 21 August 2024, the Office of the Veterans Ombud (OVO) released its publication Spotlight 2024: Progress Update on OVO Recommendations to VAC. The recommendations made by the OVO address systemic gaps and barriers to fair access by Veterans and their families for VAC services and benefits.
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2024-08-22
Ombudsman finds Department of Home Affairs needs to improve refunds process for parent visas
After receiving complaints about the Department of Home Affairs’ application of refund provisions relating to Visa Application Charges, the Commonwealth Ombudsman, Iain Anderson, has published his investigation report on the matter, ‘Righting Refunds’ on 13 August 2024.
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2024-08-22
Ombudsman presents the Forensic Disability Service – second report
The Queensland Ombudsman’s report, Forensic Disability Service – second report: A review of the implementation of recommendations made in the 2019 Forensic Disability Service report, was tabled by the Honourable Curtis Pitt MP, Speaker of the Queensland Parliament on Tuesday 13 August 2024.
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2024-08-22
NSW Ombudsman’s special report Investigation into inmate discipline in NSW correctional centres, tabled in Parliament
The NSW Ombudsman has tabled a special report titled Investigation into inmate discipline in NSW correctional centres in Parliament on 21 August 2024. The report follows an investigation involving a systemic examination of how inmate discipline is managed across all correctional centres. The inmate disciplinary system deals with inmates who are alleged to have committed a ‘correctional centre offence’ while in custody.
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2024-08-22
Parliamentary and Health Service Ombudsman warns of surge in maternity investigations
England’s Health Ombudsman has warned that women and babies are being put at risk after a worrying rise in the number of investigations about maternity care. The Parliamentary and Health Service Ombudsman (PHSO) is urging the Government and NHS leaders to learn from the mistakes being made and take action to protect more families from harm.
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2024-08-22
Complaints to the Public Services Ombudsman for Wales at record high
The Ombudsman for Wales has published today its Annual Report & Accounts for 2023/24, which shows a staggering 37% increase since 2019 in the number of new complaints received about public services and the behaviour of local councillors. 2023/24 marks the Ombudsman Wales’ most efficient year – the office handled over 10,000 cases, closing more than they have ever have done before and reducing the costs for each case and investigation
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2024-04-18
Casa de la Cultura de la Alcaldía Venustiano Carranza alberga exposición fotográfica sobre el derecho a la protesta social de las mujeres
En el marco de acciones institucionales para promover y defender los derechos de las mujeres, la Comisión de Derechos Humanos de la Ciudad de México (CDHCM) exhibe muestra fotográfica sobre el acompañamiento de este Organismo a las protestas feministas, en el Centro Cultural de la Alcaldía Venustiano Carranza.
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2024-04-18
Defensoría del Pueblo exhorta al MTC a garantizar inspecciones técnicas vehiculares regulares de mototaxis en todo el país
Tras la intervención de la sede de la Defensoría del Pueblo en Huanta, se ha podido advertir que las disposiciones dictadas por el Ministerio de Transportes y Comunicaciones para reglamentar la Ley 29237, que crea el Sistema Nacional de Inspecciones Técnicas Vehiculares, no facilita ni garantiza que los vehículos menores, más conocidos como “mototaxis”, pasen por la respectiva inspección técnica vehicular.
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2024-04-18
Cuarenta años defendiendo los derechos de las personas
El Invernadero del parque de la Ciutadella acogió el 16 de abril de 2024 el acto de celebración del cuarenta aniversario de la aprobación de la Ley del Síndic de Greuges de Cataluña. El evento, en el que participaron más de doscientas cincuenta personas, contó con la presencia de numerosas personalidades del país, como el presidente de la Generalitat, la presidenta del Parlamento, varios consejeros, el defensor del pueblo de España, el exsíndic de greuges, Rafael Ribó, y representantes de entidades sociales.
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2024-08-16
Ombudsman for Children’s Office publishes “Tomorrow Starts with Us” children’s survey
The Ombudsman for Children’s Office (OCO) commissioned "Tomorrow Starts with Us", a survey carried out with Amárach Research to mark the OCO’s 20th Anniversary. The cost of living, mental health services and future housing needs are the top three concerns for over 1,000 secondary school students who took part in the survey.
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2024-08-16
Woman repaid thousands after healthcare provider failed to properly assess and fund her mother’s care
The Parliamentary and Health Service Ombudsman (PHSO) is urging Integrated Care Boards (ICB) to learn from mistakes and take action to prevent other families facing unnecessary financial strain after a case investigated by the Ombudsman highlighted the issue.
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2024-08-16
Reminder: Commonwealth Ombudsman hosts Complaint Handling Forum from 21 to 25 October 2024
From 21 – 25 October 2024, the Office will host its annual Complaint Handling Forum. The 5-part virtual forum will feature speakers from a variety of backgrounds, including a keynote address from the Commonwealth Ombudsman, Iain Anderson.
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2024-08-16
Yukon Human Rights Commission investigated for fairness
The Yukon Ombudsman has released an investigative report on three separate complaints against the Yukon Human Rights Commission (HRC). The investigation found unfairness in the organization’s operations and made eight recommendations to the HRC, and the Department of Justice combined.
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2024-08-14
Ombudsman probes respite services for supporting carers of elderly persons and persons with disabilities
On 9 August 2024, the Ombudsman, Mr Jack Chan, announced the launch of a direct investigation to carefully examine the respite services for supporting carers of elderly persons and persons with disabilities.
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2024-08-14
Audience du Médiateur de la République avec l’Ambassadeur des États-Unis en Côte d’Ivoire
Le Médiateur de la République, Monsieur Adama TOUNGARA, a reçu en audience Son Excellence Madame Jessica DAVIS BA, Ambassadeur des États-Unis en Côte d’Ivoire, accompagnée de Monsieur Scott HAVILLAND, Attaché politique.
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2024-03-27
CNDH dirige Recomendación al IMSS por deficiente atención otorgada a adulto mayor con Enfermedad Pulmonar Obstructiva Crónica en la CDMX
La Comisión Nacional de los Derechos Humanos (CNDH) advirtió, en este caso, violaciones a los derechos humanos a la protección a la salud y vida, al trato digno y al acceso a la información en materia de salud. La comision acreditó que personal de salud de la Unidad de Medicina Familiar número 19 y del Hospital General de Zona número 1 “Venados”, de la Ciudad de México, otorgaron atención inadecuada a un paciente, persona adulta mayor, quien cursaba con exacerbación de EPOC, y al no ser tratado de manera adecuada y oportuna, lamentablemente falleció.
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2024-04-04
Defensoría del Pueblo pide a Epsel agilizar procesos para iniciar obra de ampliación y mejoramiento de sistemas de agua y desagüe
La oficina de la Defensoría del Pueblo en Lambayeque instó a la empresa prestadora de servicios Epsel S.A., encargada de brindar los servicios de agua potable y saneamiento en la región, a agilizar el trámite de los procedimientos administrativos pendientes para dar inicio a la ejecución del proyecto de ampliación y mejoramiento integral de los sistemas de agua potable en el distrito de San José, el cual se encuentra paralizado desde hace siete años, afectando las condiciones de vida de 25 000 habitantes.
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2024-08-22Austria - Report on NPM activities 2023 - EN