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2015-05-20Allocution du Protecteur du citoyen du Québec au Forum des ombudsmans canadiens – L’évaluation de la performance de l’ombudsman : comment répondre à sa nécessité, tout en évitant les écueils?
Lors d’une conférence donnée au Forum des ombudsmans canadiens, le 13 mai, la protectrice du citoyen du Québec, Mme Raymonde Saint-Germain, s’est exprimée sur la question de l’évaluation de la qualité du travail de l’ombudsman et de son impact. Un sujet d’actualité, puisque les ombudsmans, de plus en plus appelés à répondre de leur performance et de leur valeur ajoutée, sont à la recherche de critères et d’indicateurs sur lesquels appuyer objectivement leur évaluation, a-t-elle souligné.
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2015-05-20
Ombudsman hospital investigation finds people are afraid to complain
An investigation by Ombudsman Peter Tyndall has found that people are afraid to complain about the care and treatment they receive in hospitals because they are concerned about the repercussions for themselves or their loved ones.
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2015-05-20
Occasional Papers (1979-2008)
The International Ombudsman Institute's Occasional Paper Series were published frequently between 1979 and 2008. The papers are available online.
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2015-10-02Courtney Tolmie - Senior Program Director at the Results for Development Institute (R4D)
Courtney Tolmie - Senior Program Director at the Results for Development Institute (R4D)
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2015-10-02
Nathaniel Heller - Managing Director at the Results for Development Institute (R4D)
Nathaniel Heller - Managing Director at the Results for Development Institute (R4D)
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2015-06-03
pakistan-insurance-ombudsman 2
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2014-02-10
New South Wales Ombudsman - Annual Report 2011/2012 - EN
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2015-05-19
Danish Parliamentary Ombudsman visits General Inspection Organization
According to the Memorandum of Understanding (MoU) between the General Inspection Organization (GIO) of Iran and the Danish Parliamentary Ombudsman, and also the mission of the GIO to Denmark to enhance and develop bilateral cooperation, a distinguished delegation of the Danish Parliamentary Ombudsman came to Iran in May 2015.
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2013-11-11
La FIO eligió nuevas autoridades
La Federación Iberoamericana del Ombudsman (FIO) eligió nuevas autoridades tras la Asamblea General realizada en Puerto Rico. El Presidente de la Comisión Nacional de Derechos Humanos de México, Raúl Plascencia Villanueva, fue electo Presidente. El Defensor del Pueblo de la provincia de Santa Fe, Dr. Edgardo José Bistoletti fue reelecto representante de los Defensores del Pueblo provinciales argentinos.
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2014-01-24
Australia - Ombudsman Tasmania - Annual Report 2008/2009 EN
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2015-05-18
Successful 2nd round-table with World Bank held in Washington
On 11 May 2015, the World Bank (WB) and the International Ombudsman Institute (IOI) held a very successful 2nd Annual WB/IOI round-table in Washington DC, which focused on “The role of Ombudsman institutions in promoting citizen-centric governance and inclusive institutions”.
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2015-05-18
Sindh Ombudsman orders health department for the posting of Polio vaccinator for children under the immunization programme
Eradication of Polio is the objective of Government and the strategy adopted is to involve the Civil Society, NGOs and the general public in the polio campaigns. Due to awareness now people are demanding polio vaccination for their children.
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2015-05-18
Distinguished consumer and health champions join the Parliamentary and Health Service Ombudsman’s board
Julia Tabreham, founder and chief executive of Carers Federation, and Ruth Sawtell, who has an extensive complaint handling, health regulation and audit background, have been appointed to the Parliamentary and Health Service Ombudsman’s board as non-executive directors.
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2015-05-18
Ombudsman probes Lands Department's system of regularisation of illegal occupation of Government land and breach of lease conditions
The Ombudsman, Ms Connie Lau, declared today (May 7) a direct investigation into the Lands Department (LandsD)’s system of regularisation of illegal occupation of Government land and breach of lease conditions. The aim is to identify any impropriety involved.
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2015-08-07
Síndic de Greuges de Catalunya - Informe Anual 2012 - ES
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2014-02-06
Defensor del Pueblo de la Nación - Annual Report 2009 - ES
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2014-02-06
Ombudsman for Bermunda - Annual Report 2009 - EN
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2014-02-20
Síndic de Greuges de Catalunya - Annual Report 2007 - FR
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2016-02-09
belgium om-city-of-gent rita-passemiers feb-2016
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2015-05-13
Victorian Ombudsman welcomes government response on age care facility
The Ombudsman welcomed the government's acceptance of her recommendation to make ex gratia payments to former residents of the Mentone Gardens aged care facility. Victorian Ombudsman Deborah Glass is pleased the government is taking steps to make redress.
