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2014-12-10La Defensoría tiene su programa de radio
Tenés quien te defienda. El programa de radio de la Defensoría del Pueblo se emitirá durante todos los lunes de diciembre de 15 a 16 por FM Bajo Flores 88.1. De esta manera, se inaugura un nuevo canal de comunicación para estar más cerca de quienes viven, trabajan y transitan por la Ciudad.
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2014-12-09
Sign up for Ontario Ombudsman investigative training
Registration is filling up fast for the next session of Ontario Ombudsman André Marin's training course "Sharpening Your Teeth: Advanced Investigative Training for Administrative Watchdogs." The course, which is tailored for oversight agencies and investigators, will be held from 19 January to 21 January 2015 in Toronto, Ontario.
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2014-12-09
Ombudsman Service upholds more than 950 complaints since April 2014
New data published today has revealed that since April this year the Parliamentary and Health Service Ombudsman has upheld hundreds more complaints than in previous years.
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2014-12-09
Civil Hospital Administration Dadu ensures alternate power supply for the benefit of a dialysis patient
A complainant approached the Provincial Ombudsman of Sindh, Mr. Asad Ashraf Malik, stating that his father was admitted in the Urology Department of the Civil Hospital, Dadu for dialysis. Due to frequent power break down, the Hospital management was required to operate a power generator for alternate electricity supply to the Hospital and particularly for dialysis patients.
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2014-02-24Correctional Investigator - Report on the management of chronic self-injury among federally sentenced women (Sep. 2013) - EN
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2012-11-19
L’enquêteur correctionnel attire l'attention sur l'automutilation dans les pénitenciers
Le 39e Rapport annuel du Bureau de l'enquêteur correctionnel a été déposé au Parlement le 23 octubre 2012. Dans son rapport, l'enquêteur correctionnel du Canada, M. Howard Sapers, a attiré l'attention sur l''augmentation considérable du nombre et de la prévalence d'incidents graves d'automutilation dans les pénitenciers.
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2014-12-05
Human Rights Project
The Northern Ireland Ombudsman and the Northern Ireland Human Rights Commission entered into a Service Level Agreement in October 2012 for the purposes of a joint project to develop human rights based approach to ombudsmen investigations.
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2014-12-04
Defensor del Pueblo plantea al Congreso debatir reforma que garantice derecho de los pueblos indígenas a la tierra y el territorio
Debido a que las leyes actuales resultan insuficientes para garantizar el derecho a las tierras y territorios de los pueblos indígenas y genera demoras, el Defensor del Pueblo, Eduardo Vega Luna, planteó al Congreso de la República la necesidad de debatir una reforma legal que garantice dicho derecho reconocido en el Convenio 169 de la Organización Internacional del Trabajo (OIT).
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2014-05-08
Municipal Ombudsman of Zürich - Annual Report 2009 - German
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2014-05-08
Municipal Ombudsman of Zürich - Annual Report 2011 - German
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2014-12-03
Highlights of IPA/Ombudsman 30th Anniversary Conference available
2014 marked 30 years of the Office of the Ombudsman in Ireland. As part of this anniversary, the Ombudsman's Office co-hosted a conference with the Institute of Public Administration (IPA) on the topic of “Held to Account: Responsibility and Accountability in the Public Service”. Former IOI President, Dame Beverley Wakem, and newly elected second IOI Vicepresident and Ombudsman of Ireland, Peter Tyndall, were among the speakers.
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2014-12-03
Ontario must crack "code of silence" among correctional officers involved in use of excessive force
Ontario Ombudsman André Marin called on the Ministry of Community Safety and Correctional Services to crack the pervasive “code of silence” under which some guards in the province’s correctional institutions use excessive force against inmates and conspire to cover it up.
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2014-12-03
L'Ontario doit briser "la loi du silence" parmi les agents correctionnels impliqués dans le recours à une force excessive
L’Ombudsman de l’Ontario, André Marin, a demandé aujourd’hui au ministère de la Sécurité communautaire et des Services correctionnels de briser l’omniprésente « loi du silence », grâce à laquelle certains gardiens d’établissements correctionnels de la province recourent à une force excessive contre les détenus et conspirent pour camoufler leurs actes.
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2014-02-06
Correctional Investigator - Annual Report 2010/2011 - EN
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2014-12-02
Ombudsman Office held two-day workshop on "Investigating Serious Incidents"
The Ombudsman Office organized a two-day workshop titled "Investigating Serious Incidents". The workshop was held at the Office's headquarters in the Seef area and was conducted by Pauline McCabe, the former Prisoner Ombudsman for Northern Ireland, and Clare McVeigh, a Senior Investigators in Northern Ireland.
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2014-12-02
Celebration of 25th Jubilee from adoption of Convention of the Rights of the Child
A celebration of the 25th year from the adoption of the Convention on the rights of the child was hosted by UNICEF in cooperation with the Ombudsman in Skopje. At the celebration the new interactive online game about the Convention on the rights of the child, which was produced by UNICEF, was promoted. Through this game children can learn about their rights and the mechanisms for their protection.
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2014-12-01
Ombudsman probes government regulation of rehabilitation transport services to persons with mobility difficulties
The Ombudsman, Ms Connie Lau, declared today a direct investigation into the Administration’s implementation of the policy formulated in 2007 on provision of special transport services to persons with disabilities who cannot use public transport, and any measures against unauthorised operations of rehabilitation transport services to protect the safety and interests of persons with disabilities.
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2014-12-01
Municipal administration hands over kiosks to complainant on order of Provincial Ombudsman Sindh
Several complainants approached Provincial Ombudsman Sindh, Mr Asad Ashraf Malik, stating that they had deposited Rs.57,000/- each to Municipal Administration Gulshan-e-Iqbal Town for the allotment of small shops (kiosks), but they were neither provided the kiosks nor did they receive a refund of their deposited money.
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2014-12-01
Australia and New Zealand publish guidelines for complaint management
A joint Australia/New Zealand Standard, AS/NZS 10002:2014 Guidelines for complainant management in organizations, was published on 29 October 2014 to provide general guidance on the objectives and design of an effective complaints handling system, for both public and private sector organisations.
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2014-03-07
Report "The provision of general interest services" 2014