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2021-02-24European Ombudsman - Annual Report 2018
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2021-03-23
Croatia - Ombudsman - Annual Report 2005 - EN
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2021-05-03
Ombudsman Saskatchewan - Annual Report 2017 - EN
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2017-12-05
British Columbia Ombudsperson - Annual Report 2015/2016 - EN
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2019-10-24
Australia - Victorian Ombudsman - Annual Report 2017 EN
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2022-10-11
Queensland Ombudsman - Casebook 2020
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2015-12-02
Parliamentary and Health Service Ombudsman: Report on HS2 Ltd. (Nov. 2015)
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2022-02-21AROC Webinar on complaint handling
In an ongoing needs assessment, the African Ombudsman Research Center (AORC) has identified complaint handling as one of the training priorities required by African Ombudsman. In responding to this need, AORC will offer a webinar on “Complaint Handling” for African Ombudsman and their staff on 8 March 2022. Save the date.
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2019-11-19
Gibraltar - Public Services Ombudsman - Annual Report 2018 EN
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2023-11-10
OdL - Rapport annuel 2022 - FR
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2023-11-10
OdL - Rapport annuel 2022 - FR
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2021-07-05
Ombudsman of Ireland - Annual Report 2020 - EN
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2023-11-15
Complaints Commissioner - Systematic report on license processing (Aug 2013) - EN
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2020-06-29
Report 2019 - more than 51,000 requests and 9,800 new instructed processes
In 2019, the Ombudsman received 51,313 requests through the various channels available to citizens (6.6% more than in 2018), and 9823 complaint procedures were opened, representing an increase of 5% in relation to 2018. Compared with 2017, the growth in new complaint procedures is 26%; taking 2016 as a reference, the increase is 42%.
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2022-10-31
October 2022 update from the IGTO
The first quarter of FY23 has been very busy for the office of the Inspector-General of Taxation and Taxation Ombudsman (IGTO) with a number of corporate compliance requirements needing to be finalised and discharged alongside the IGTO’s core business activities.
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2020-08-27
AOMA/AORC - Celebrating Women Ombudsman - Invitation & Speakers
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2022-02-07
Federal Ombudsman - Annual Report - 2009 - Highlights - EN
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2021-03-17
Sweden - Annual Report 2019/2020 - Summary - EN
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2014-02-06
Correctional Investigator - Annual Report 2011/2012 - EN
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2021-10-14
Serbia - Protector of Citizens - NPM Report 2020 - EN