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2024-06-13Ombudsman hands over the Annual reports of the Ombudsman and NPM to the Speaker of the National Assembly
On 6 June 2024, Human Rights Ombudsman Peter Svetina handed over the 29th regular Annual Report of the Human Rights Ombudsman and the 16th report of the National Preventive Mechanism for 2023 to the Speaker of the National Assembly of the Republic of Slovenia, Urška Klakočar Zupančič, MA, after he had forwarded it to the National Assembly one day prior in accordance with Article 5 of the Human Rights Ombudsman Act. After the meeting, the Ombudsman and the Speaker of the DZ made a public statement.
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2024-06-13
Turks and Caicos Office of the Complaints Commissioner set to launch newly enhanced website
The Turks and Caicos Office of the Complaints Commissioner is excited to unveil its newly revamped website, set to go live on Tuesday, 11 June 2024, at 12:00 pm. Under the leadership of the esteemed Honorable Rita Gardiner, OBE, the Ombudsman serves as a government body that investigates complaints of maladministration against public authorities and institutions. It strives to improve the efficiency of public services while also educating individuals about their rights.
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2024-06-13
Awareness campaign carried out in Southern Region i.e. Karak, Bannu and Miranshah (Nearly Merged District)
The Provincial Ombudsman Khyber Pakhtunkhwa carried out an awareness raising campaign in the Southern Region of the Province in May 2024. This project was supported by the IOI's Regional Subsidy Programme.
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2023-11-15SPSO Thematic Report - Making Complaints Work For Everyone (Dec. 2017) - EN
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2024-06-06
Access to justice for asylum seekers and refugees: a call for help from IOI members
The Northern Ireland Public Services Ombudsman (NIPSO) is delighted to announce the launch of a collaborative research project examining the role of ombudspersons in the protection of refugees and asylum seekers (the OPRAS project). In order to carry out the OPRAS project the University of Glasgow has received funding from the British Academy and is being carried out in collaboration with Professor Chris Gill.
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2023-11-15
Victorian Ombudsman - Special report - Misconduct in public organisations: A casebook - EN
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2024-05-03
BC Ombudsperson sees youth in custody at risk due to ministry inaction
The BC Ombudsperson has identified a serious lack of progress by the Ministry of Children and Family Development on a 2021 Ombudsperson report with troubling findings about separate confinement of youth in custody centres. “The ministry’s inaction continues to expose vulnerable youth in its care to the risk of significant harm from separate confinement, especially Indigenous youth,” said Ombudsperson Jay Chalke.
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2023-07-27
ACRC Korea -Annual Report - 2018 - EN
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2023-11-15
Ukrainian Parliament Commissioner for Human Rights_Summary of the Annual Report
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2023-07-25
PHSO - Making Complaints Count: Supporting complaints handling in the NHS and UK Government Departments - Special Report 2020 - EN
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2023-11-15
USOA 2019 - Registration Packet
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2023-07-26
16. Breakout Session III: Mr Howard Sapers - Ombudsmanship in Canada: The Office of the Correctional Investigator as a Specialized Prison Ombudsman
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2024-12-06
Veterans Ombud announces the 2024 Commendations recipients
On 28 November 2024, the Veterans Ombud Colonel (Ret’d) Nishika Jardine presented nine 2024 Veterans Ombud Commendations to recipients at a virtual ceremony. The award recognizes and honours the dedication, hard work and selfless motivation of an individual or group's contribution to Canada's Veterans and their families.
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2023-07-07
PHSO - Broken trust: making patient safety more than just a promise - EN
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2023-11-15
USOA - 36th Annual Conference - Registration Packet
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2024-05-03
Banking Mohtasib Ombudsman provides relief of over Rs. 1.26 bilion to banking customers in 2023
The Institution of the Banking Mohtasib Pakistan (BMP) has provided relief amounting to Rs 1.26 billion to the Banking Customers by disposing of 25,493 complaints against commercial banks during the calendar year 2023.
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2014-01-03
22. Workshop 5: S S Mafisa, Reconciling Multiple Mandates
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2025-01-24
SPSO Launches Training for Handling Child Friendly Complaints
Rosemary Agnew, the Scottish Public Services Ombudsman (SPSO), has launched an online training to help public service organisations handle complaints from or involving children and young people. The online training course is designed for complaints handlers and frontline staff. It shows how organisations can put children and young people’s rights at the heart of the complaints process.
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2023-06-22
IOI President attends the offices of Parliamentary and Health Service Ombudsman of the United Kingdom, Rob Behrens CBE
IOI President Chris Field PSM had the great privilege of joining his dear friend Rob Behrens CBE, Parliamentary and Health Service Ombudsman of the United Kingdom (PHSO), Vice President of the European Region of the IOI and Director of the World Board of the IOI, at his Citygate offices in Manchester.
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2024-03-27
Annual report highlights the Office of the Yukon Ombudsman is busier than ever
The Yukon Ombudsman, Information and Privacy Commissioner (IPC), and the Public Interest Disclosure Commissioner (PIDC), Jason Pedlar, has released his first annual report that highlights an increase in cases, quick and effective resolution of files, and opportunities for change to better serve Yukoners.